IT Support Specialist

Position Information

Position Information

Career Opportunity Number
24-128

Position Title:
IT Support Specialist

Location
Penn Valley

Position Type:
Full-Time

Class Category
Classified Staff

Job Open Date
01/08/2025

Job Close Date
01/29/2025

Open Until Filled
No

Initial Screen Date:
02/04/2025

Minimal Qualifications:

• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area;
• 1 year IT support or related experience.
• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred qualifications:

Preference will be given to individuals who possess :

• Associate’s degree.
• Working knowledge of computer systems and peripherals.
• Knowledge of Windows and Apple systems.
• Working knowledge of Internet applications.
• Working knowledge of “PC” related hardware, diagnostic and repair techniques.
• Experience in customer technical support.

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation
$45,748-$48,493

Special Instructions to Applicants

• Cover letter and resume are required and must be attached to the online application in order to receive any consideration.
• Interviews will be conducted by a hiring committee.

Class Summary

Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

EOE /M/F/Vet/Disabled

Typical Essential Duties

• Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.
• Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.
• Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.
• Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.
• Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.
• Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.
• Perform other duties as assigned.

Knowledge

• Knowledge of technology troubleshooting techniques;
• Knowledge of customer service principles;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
• Knowledge of windows operating systems;

Skills

• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Skilled in providing customer service;
• Skilled in using a computer and related software applications;
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised

Physical Requirements

Positions in this class typically require: climbing, crouching, feeling, grasping, hearing, fingering, pushing, pulling, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you currently have an Associate degree (A.S., A.A.) or two-year technical certificate?
   • Yes
   • No
2. * How much full-time, directly-related experience in IT support or related experience do you have?
   • none
   • less than one year
   • between 1 and 2 years
   • between 2 and 3 years
   • between 3 and 4 years
   • between 4 and 5 years
   • more than 5 years
3. How did you learn about this position?
   • Academic Keys
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Dos Mundos
   • Employee referral
   • Facebook
   • HigherEdJobs
   • Jobs.mo.gov
   • Indeed
   • Inside Higher Ed
   • Kansas City Call
   • Kansas City Globe
   • Kansas City Hispanic News
   • LinkedIn
   • MCC Website
   • Monster
   • Other Source
   • Twitter

Optional & Required Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. Transcript 01
2. Transcript 02
3. Transcript 03
4. Transcript 04
5. Transcript 05
6. Other Document 01
7. Other Document 02
8. Certification