Manager of Operations (Shriver Center - Events)

Supervision and Management:

• Responsible for 2nd shift events and custodial support services, payroll management, departmental standard operation procedures, and university policies.
• Conducts regular team meetings to discuss operational performance, safety protocols, and schedules to meet changing business needs. Assigns and adjusts work tasks.
• Communicates facility and equipment repairs and needs with the Operations team; enter work orders for immediate needs. 
• Coordinates concentrated direct training and provides support and guidance to staff.
• Inspects work in progress and at completion to ensure that custodial and event standards and safety are maintained.
• Oversees product dispersion and inventory
• Performs administrative activities related to personnel management, including hiring, evaluating, coaching and developing all staff. Interacts with management team to foster a cohesive three-shift coverage group.

Operations:

• Responsible for all operational aspects of the Shriver Center. Fosters strong customer service culture in all other areas of support.
• Event oversight, technical support and management in Shriver Center, Marcum Hotel and Conference Center , Sesquicentennial Chapel, and Kumler Chapel, with support service to Hall Auditorium, Millett Hall and Yager Stadium.
• Provide technical support in emergency equipment operation and failure situations as needed on a 24-hour, 7-day-a-week basis.
• Evaluate existing and new operating strategies to ensure optimum efficiency and reliability.
• Perform continuous monitoring of equipment to meet operational expectations.
• Develop and maintain standard operating procedures (SOP) for equipment operation and maintenance.
• Assist in the development and implementation of preventative maintenance activities.

Documentation and Reporting:

• Develop, maintain, and analyze trends and historical data to effectively identify and correct system abnormalities to mitigate failures.
• Maintain operating data and reporting logs.

Minimum Requirements

• Bachelor's degree in related field with experience in medium/large support services staff/facility management OR
• Associate's degree in related field with two (2) years of experience in medium/large support services staff/facility management OR
• Four (4) years of verifiable event production experience with medium/large support services staff & facility management
• A valid driver’s license is required

Additional Position Information (if applicable)

Reporting Relationships:

• Direction Received: Reports to Associate Director
• Direction Given: Direct supervision of classified staff and student employees

Required Application Documents

Resume

Special Instructions (if applicable)

None

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.