Information Technology Services Associate

INFORMATION TECHNOLOGY SERVICES ASSOCIATE
WILBUR WRIGHT COLLEGE

Wilbur Wright College, one of the City Colleges of Chicago, seeks a qualified Information Technology Services Associate to support the computer hardware and software used by students, administrators, faculty, and staff in a variety of academic settings and to achieve student success.

PRIMARY RESPONSIBILITIES

• Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty, and staff.
• Maintains, installs, and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty, and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty, and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to customer service excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday, and/or on-call schedule.

QUALIFICATIONS

• Associate’s Degree in Information Technology, Computer Science, Data Processing or related area, OR an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

SPECIAL REQUIREMENTS

• Ability and willingness to work evenings and weekends, as needed.
• Ability and willingness to travel between Wilbur Wright College, Humboldt Park Campus, and various (local) off-site locations, as needed.

This position is represented by Local 1600 Professional Union.

Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!