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Patient Services Specialist - Urology Dept Lbk Genl

Employer
Texas Tech University - Health Sciences Center
Location
Lubbock, Texas, United States
Salary
Competitive Salary
Date posted
Jan 8, 2025
View more categoriesView less categories
Extended Job Title

Patient Services Specialist - Urology Dept Lbk Genl

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

513501 - Urology Dept Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

39844BR

Travel Required

None

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions
  • Receives all incoming calls, messages, and faxes for the clinic and distributes to appropriate staff.
  • Schedules new and established patients based upon clinic protocols.
  • Greets patients at check in and checkout; assists patients with forms and with questions on their accounts, may make appropriate notations on fee sheets.
  • Contacts patients who have missed appointments.
  • Receives all incoming calls, messages, and faxes for the clinic and distributes to appropriate staff.
  • Schedules new and established patients based upon clinic protocols.
  • Greets patients at check in and checkout; assists patients with forms and with questions on their accounts, may make appropriate notations on fee sheets.
  • Contacts patients who have missed appointments.
  • Verifies and updates billing/insurance and demographic information; making corrections as necessary.
  • May receive payments for services and prepares end of day deposit.
  • May perform other duties as assigned
  • Verifies and updates billing/insurance and demographic information; making corrections as necessary.
  • May receive payments for services and prepares end of day deposit.
  • May perform other duties as assigned
Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

Urology Dept Lbk Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website .

Job Group

Information and Records Clerks

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website .

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