Academic Records Coordinator
- Employer
- Chapman University
- Location
- Orange, California, United States
- Salary
- Competitive Salary
- Date posted
- Jan 7, 2025
View more categoriesView less categories
- Position Type
- Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Enrollment Management
- Employment Type
- Full Time
Job Details
Position Information
Position Title
Academic Records Coordinator
Position Type
Regular
Job Number
SA43024
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Non-Exempt
Anticipated Pay Range
$20.19 - $25.00
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary
The Academic Records Coordinator is a non-exempt, full-time staff position. This position primarily provides customer service in areas of academic requirements, calendar, Student Center portal information, policies, processes, registrations and academic record information.
Responsibilities
- Provides accurate and comprehensive information and services to the campus community by creating client relationships and promoting responsive communication
- Provide customer information services, including but not limited to institutional policies and processes, graduation/academic calendar information; assist in development of training and communication programs for staff/admin, faculty and students, in particular related to web and Student Center student portal resources
- Assist in development of procedures for maintenance and input of academic records as well as maintaining such records including but not limited to course grades, grade changes, updates of incompletes, address and name change information, registration, add/drops, withdrawals, block enrollment, schedule information and course changes
- Carry out the transcript and enrollment verification processing functions utilizing Campus Solutions and document imaging resources
- Perform other duties as required by the Registrar’s Office.
- This Academic Records Coordinator position will be involved in processing strategies at the Registrar’s frontline services, with assigned primary duties including follow up with specific departments/offices/individuals on related information and notify students on frontline service outcomes.
- This position assists in training office student-workers and helps develop and implement processes and training programs to teach them to provide accurate and comprehensive information.
- This Academic Records Coordinator position also assists in processing all official transcript requests as well as special studies (internship, independent study, and reading & conference courses) enrollments as well as assists with classroom scheduling and Resource 25 maintenance.
- Other duties as assigned.
- This position must be able to use the Registrar Office customer service resources expertly, model positive client relationships and responsive communication, and be able to lead and work within a team environment.
- Bachelor’s degree or equivalent work experience and education.
- Demonstrated experience/ability to positively function in a complex customer services environment, deal with deadlines, customer demands, and attention to detail.
- Ability to provide training programs in computer applications
- Ability to develop strong client relationships
- Excellent oral and written communication skills
- Ability to understand and abide by FERPA
- Ability to understand, interpret and apply academic record regulations and institutional policies.
- Strong customer services experience and ethic.
- Function in multi task, fast paced, active work environment
- Technical skills to learn and use higher education administrative software and web services.
- Ability to use tact and diplomacy and work with confidential
information.
- Working knowledge of the Campus Solutions Student System.
- Working knowledge of Chapman University academic programs.
Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.
The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity.
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References
Maximum Number of References
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation 1
- 3 References Listed on One Page
Company
Founded in 1861, Chapman University is a nationally ranked private university in Orange, California, about 30 miles south of Los Angeles. Chapman serves nearly 10,000 undergraduate and graduate students, with a 12:1 student-to-faculty ratio. Students can choose from over 100 areas of study within 11 colleges for a personalized education. Chapman is categorized by the Carnegie Classification as an R2 “high research activity” institution. Students at Chapman learn directly from distinguished world-class faculty including Nobel Prize winners, MacArthur fellows, published authors and Academy Award winners. The campus has produced a Rhodes Scholar, been named a top producer of Fulbright Scholars and hosts a chapter of Phi Beta Kappa, the nation’s oldest and most prestigious honor society. Chapman also includes the Harry and Diane Rinker Health Science Campus in Irvine. The university features the No. 4 film school and No. 66 business school in the U.S. Learn more about Chapman University: www.chapman.edu.
Join Our Mission-Driven Organization
At Chapman University, we recruit, appoint, promote and retain a workforce that reflects a community committed to the mission, values and vision of the University. Chapman presents a broad range of professions and positions within our administrative departments and academic schools and colleges, ranging from entry-level to professional and managerial.
An Equal Opportunity Employer
Chapman University prohibits harassment and discrimination on the basis of race (including hair texture and protective hair styles) , ethnicity, color, religion (including religious dress and grooming practices), creed, ancestry, national origin, age, medical condition, physical or mental disability, sexual orientation, gender (including sexual harassment, gender identification, gender expression, transgender or LGBTQIA+ status), genetic information, marital status (including registered domestic partner status), military and veteran status, lawful change of name, Social Security Number or federal employment authorization document, receipt of Medi-Cal coverage, California driver’s license with a “federal limits apply” notation, or any other characteristic protected by local, state or federal law. Discrimination or harassment on the basis of sex includes harassment or discrimination on the basis of pregnancy, childbirth, or related medical conditions, breastfeeding, and conditions related to breastfeeding.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodations for any part of the application or hiring process should contact the Office of Human Resources by email at hroffice@chapman.edu, or by phone at (714) 997-6686. Inquiries will be treated as confidential to the extent permitted by law.
- Website
- http://www.chapman.edu/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert