PS Outpatient Svcs. Specialist

PS Outpatient Svcs. Specialist

Job Summary

The Andrology clinic is looking for a new Outpatient Services Specialist. This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

Responsibilities
Essential Functions
• Greets and directs patients to their
correct destinations both in person and
over the phone. Anticipates the needs
of the patients and guests then
responds in an accurate and timely
manner.
• May be required to utilize, troubleshoot,
and assist patients and family with a
check-in kiosk.
• Schedules patient appointments and
contacts patients for rescheduling,
missed appointments and appointment
reminders.
• Completes patient admission and
registration process by reviewing
accounts and other compliance-related
documents for completeness and
accuracy. Obtains and documents
missing information required for
registration.
• Verifies patient benefits and eligibility,
when needed. Collects all necessary
co-pays, deductibles, and co-
insurance, as needed. Responds to
questions regarding accounts status,
payment arrangements, and concerns.
• Resolves billing or charge disputes or
forwards problem accounts to the
appropriate individual for resolution.
• Reconciles cash against daily charge
and cash reports.
• Monitors patient flow, adjusts
workflows, and notifies the clinical staff
of any pertinent information and
changes.
• Acts as a liaison between patients,
guests, back office staff and providers.
• Assists patients with automated
medical record access, as needed.
• Manages inventory and maintenance.
May be required to drive patients from
the hospital to designated locations.
Performs other duties, as required.

Problem Solving
• Demonstrated potential ability to
perform the essential functions of the
job as outlined above.
• Ability to maintain a professional
demeanor in stressful or difficult
situations.
• Ability to provide care appropriate to the
patient demographic served.
• Ability to display active listening and
verbalize empathy while developing
relationships with patients, guests and
coworkers.
• Ability to communicate with patients in
a confidential, professional manner
using tact and diplomacy.
• Ability to assess data regarding the
patient's status and provide care, as
detailed in the department's policies and
procedures manual.
• Demonstrated excellent
communication, interpersonal,
organizational and follow-through skills.
• Ability to be highly motivated and pay
attention to detail with a passion to
provide excellent customer service in a
fast paced environment.
• Ability to work efficiently and
independently.
• Demonstrated computer skills and an
ability and willingness to learn new
applications and software, procedures
and processes.
• Ability to assimilate data from various
sources.
• Demonstrated knowledge of HIPAA
regulations to ensure that patient
information is guarded and respected.
• Ability to navigate a facility with multiple
providers and services.

Minimum Qualifications
• One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences


Special Instructions


Requisition Number: PRN39798B
Full Time or Part Time? Full Time
Work Schedule Summary: will work some weekends
Department: 00904 - Andrology Development
Location: Campus
Pay Rate Range: 16.01 - 22.67
Close Date:
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/170839


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