Patient Service Coordinator/MA

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Department of Neurology is seeking a Patient Service Coordinator/MA who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Sleep Center at Howard County General Hospital. This role will maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties and Responsibilities

Patient Service Coordinator Position Responsibilities

• Schedule patients for laboratory tests and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Collect time of service payments, issues receipts, and prepare cash settlement records.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

Medical Assistant Responsibilities

• Perform a variety of duties and responsibilities related to patient care in the ambulatory clinic environment.
• Display responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
• Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• Report to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures.
• Demonstrate competency in all skills related to the performance of patient care.
• Maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety.
• Demonstrate problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.

Clinical

• Participate in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
• Collect patient information and assessment data.
• Obtain and record patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Report assessment findings to practitioner, and record on appropriate documentation forms in a timely manner.
• Obtain additional data from patient and significant other based on initial data collection.
• Perform chart review prior to clinic visit to obtain historical data.
• Monitor patient status recognizing and reporting abnormal findings or changes in condition.
• Organize patient care activities based on assessment findings.
• Confirm and clarify written orders prior to implementation of delegated tasks.
• Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Assist practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Proactively problem-solve and identify solutions to barriers to safety.
• Appropriately obtain and manage specimens, including labeling, form completion, transport to laboratories, and log maintenance.
• Perform quality control for waived testing.
• Act as a trainer for new employee and extern orientation, and coordinates activities related to proficiency for these employees.
• Recognize emergency situations and implement emergency procedures according to clinic guidelines.
• Administer first aid, CPR, and maintain emergency equipment and supplies.
• Provide appropriate patient education, health information materials and community resource lists as directed, and maintain educational supplies.
• Identifies patient needs for additional information and refer to appropriate healthcare resources.
• Administer breath tests and capsules
• Obtain lab results, and under MD guidance, conduct routine patient notification of results.

Unit Operations

• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient#s physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment.
• Recognizes patient care trends affecting unit supplies and notifies clinic manager.
• Operates clinical equipment according to equipment procedures including safety and quality control checks.
• Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation.
• Problem solves obstacles to throughput process and notifies manager and patients of wait time.
• Assist with front desk duties, including but not limited to: filing, scanning, purging records, clearing the fax machien and distributing documents appropriately and printing AVS.

Minimum Qualifications

• High School diploma or equivalent.

• Certification/registration as a Medical Assistant (e.g., CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire

• One year work experience in customer/patient service required.

• Current CPR certification required.
• Must maintain MA and CPR certification/registration during employment.

• Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F: 8:30 am - 5:00 pm (unless stated otherwise)
Exempt Status: Non-Exempt
Location: JH at Columbia Center
Department name: SOM Neuro Sleep
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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