BUSINESS OPERATIONS MANAGER

BUSINESS OPERATIONS MANAGER

Req #:241919
Department:INFORMATION TECHNOLOGY
Appointing Department Web Address:https://www.uwb.edu/it/
Job Location: Bothell Campus
Job Location Detail:Remote work arrangement (2 days or less/week)
Posting Date:01/03/2025
Closing Info: Open Until Filled
Salary:$7,200 - $7,800 per month
Other Compensation:
Shift:First Shift
Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.


As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Department of Information Technology has an outstanding opportunity for a Business Operations Manager to join their team.

The Business Operations Manager provides leadership and guidance in critical areas of procurement and financial sustainability, ensuring adherence to University and State policies in an increasingly complex compliance environment.

As a member of the UW Bothell IT Leadership Team, the Business Operations Manager works collaboratively with team members on departmental improvements, will lead/manage projects, service and process changes, implement procurement processes and policies, and champion continual service improvements. They are also responsible for developing financial plans and sustainable IT budget models and working collaboratively across diverse groups to ensure projects and services are aligned with University goals and requirements.

DUTIES AND RESPONSIBILITIES

Procurement & Asset Management

• Oversee procurement processes (hardware, software, services); ensure compliance with State and University policies, and risk review process for security/privacy/accessibility; streamline processes to create efficiencies and improve quality of service working closely with UW Bothell Fiscal and Audit Services.
  
• Oversee faculty and staff computer replacement service, coordinating with campus stakeholders and Bothell IT leadership to support the process.
  
• Develop and refine processes and policies for procuring, receiving, and dispositioning of IT assets including appropriate internal controls.
  
• Educate campus stakeholders regarding UW Bothell IT procurement and asset management policies and guidelines and serve as point of contact for clarifications.
  
  Business Operations
  
  
• Develop new and continue refining existing IT financial models in collaboration with IPB and other stakeholders to facilitate long-term sustainability of IT assets and services.
  
• Lead IT cost of services and rates development, identify cost savings/avoidance, and support decision-making.
  
• Responsible for budget, forecasting, and review activities; track and report on variance.
  
• Collaborate with Sr. Director on annual budget planning, narrative, and other documents.
  
• Oversee departmental travel processes and guidelines including management of professional development funds.
  
• Primary liaison with Human Resources for hiring processes, position reviews, UW & UW Bothell HR policies and procedures.
  
• Create and refine UW Bothell IT hiring processes to ensure consistent and inclusive practices; develop and continue refining on-boarding and off-boarding staff processes.
  
  IT Leadership/Management
  
  
• Supervise 1.0 FTE. Lead, organize, and positively influence the team; promote an environment that is attractive to employees and that facilitates the recruitment and retention of staff. This includes, but is not limited to, staff development, recognition, motivation, and communication.
  
• Recruit, hire, train, coach, motivate, and manage performance of permanent, temporary, and contract staff.
  
• Build and champion a customer-focused culture that is based on equity and inclusion.
  
• Collaborate with Bothell IT leadership on annual budgets, reports, narratives, and other documents.
  
• Regularly communicate status of projects, activities, and services to team members, IT leadership, partners, and stakeholders.
  
• Define and report Performance Metrics and Key Performance Indicators (KPIs).
  
  Unit-Specific
  
  
• Continue upgrading knowledge, skills and abilities necessary to keep abreast of academic and collaborative technologies, emerging technologies, University and state regulation/policy changes.
  
• Build relationships and collaborate with colleagues across the campus and the University of Washington; find ways to leverage existing services, products, and tools to benefit campus constituents.
  
• Support and demonstrate UW Bothell’s Collaboration Principles.
  
  MINIMUM REQUIREMENTS
  
  
• Bachelor’s degree in Business, Liberal Arts, Economics or related area and Minimum 4 years of experience supervising staff and demonstrated competency in the majority of these areas: procurement; work in a compliance heavy environment; building internal controls; budgeting; cost management; cost of services / rates; process improvement.
  
  Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
  
  ADDITIONAL REQUIREMENTS
  
  
• Demonstrate curiosity, adaptability, and flexibility.
  
• Champion and positively impact diversity in the workplace and community.
  
• Build a customer-focused culture that is built upon collaboration, inclusion, innovation, and empowerment.
  
• Desire to keep current with new technologies, skills, methods, and best practices.
  
• Demonstrate effective communication skills (e.g., diplomacy, influence, negotiation, conflict resolution).
  
• Promote open communication in a manner that builds relationships; develop and foster strong relationships with customers, vendors, and partners.
  
  DESIRED QUALIFICATIONS
  
  
• The ability to build and maintain relationships with faculty, staff, and students; lead through influence; process development and improvement skills; a results-driven orientation; able to meet adversity with tenacity; strong project and organizational skills.
  
• Attention to detail with the ability to see the implications for the bigger picture.
  
• Demonstrated analytical and quantitative skills.
  
• Experience with Workday or other enterprise financial/purchasing systems.
  
  Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .