DATA CENTER SUPPORT TECHNICIAN

Hiring Department

Division of Information Technology

Job Description

This position performs the duties of Monitoring, Operates and Provides Support to the equipment in Telecom Data Center, and North Node Disaster Site along with enforcing Security Policy, and Monitors Infrastructure controls at both locations.

Monitor, Operate and Provide Support:

• Monitor system displays and messages

• Identify and take action to resolve systems problems

• Assist system owners with the problem resolution and system administration

• Restart computer systems as scheduled, requested or required.

• Respond to system generated requests

• Respond to change management requests

• Provide user help and support

Data Center Management, Documentation and Communications:

• Create and manage console logs and task lists

• Create, implement and maintain documented standard operating procedures

• Document problems and resolutions in problem management database

• Publish data center procedures

• Produce input to management in planning for the installation of new equipment, uses of space and environmental needs

Security & Infrastructure Controls:

• Monitor and control access to the data center in accordance with the data center security policy

• Monitor fire control panel and respond to alarms.

• Monitor power and temperature

Special Projects:

• Perform special projects and assignments as needed

Shift

3 day working shift rotations

Day Shift 7:00am - 8:20pm

Night Shift 7:00pm – 8:20am

This position will likely be filled for the night shift rotation

Minimum Qualifications

Applicant must be able to work long (12+ hour) shifts as well as lift and move 45 pounds. Applicant must be able to work independently and in a team environment.

Preferred Qualifications

Background in HVAC, plumbing or building repairs is desirable. Experience in Data Center or other critical environments is desirable.

Anticipated Hiring Range

Salary Range: $12.73 - $20.10 Commensurate with experience

University Title: Data Center Support Technician

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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