Member and Admission Sales Coordinator

Member and Admission Sales Coordinator

Job Summary

The Natural History Museum of Utah is inviting applications for the Membership and Admissions Sales Coordinator position on the Guest and Member Experience Team (GMET). The GMET Membership and Admissions Sales Coordinator will help to advance the Museum's goals by developing and executing the sales and acquisition strategy for our Museum Membership program. The successful applicant will be one who believes deeply in the Museum's mission, is passionate about customer service, and is eager to achieve personal/departmental sales goals using their expert knowledge of our membership programs. Additional responsibilities include selling admission tickets, audio guides, communicating with members/guests about general NHMU happenings, training new staff, and monitoring Membership sales. They will collaborate closely with other members of the department and NHMU to advance department and Museums goals. Individual will also be cross trained as a GMET Shift Coordinator to help cover areas as needed.

Responsibilities
The Guest and Member Experience Team Membership and Admission Sales Coordinator will be responsible for:
• Creating and executing the strategy to achieve onsite Membership sales goals developed by the GMET Manager
• Developing an expert level knowledge of NHMU's membership programs and successfully communicating the value of Membership to Museum guests and members.
• Using already-developed tools to identify great candidates for NHMU membership, then helping interested guests become members, or renew their membership.
• Formulating and executing onsite stewardship strategies for Museum Members.
• Supporting the Membership program with membership fulfillment, data analysis, and more
• Ensuring confidential and accurate data handling of guest and member data.
• Supporting Members and guests via email and by phone.
• Ensuring efficient and accurate transactions for each guest and providing details of upcoming programs, events, exhibits, and other promotions.
• Performing general cashiering duties such as facilitating ticket and audio guide transactions.
• Supporting other NHMU departments by assisting guests who arrive at the Welcome Desk with tasks such as checking in/out for meetings, equipment rentals, facilitating guest pick up of packages, and helping contact the appropriate department depending on their needs.
• Filling in for the GMET Shift Coordinator as needed doing duties such as counting the safe, putting together the daily schedule, assisting other staff with guests, and offering customer service support where needed.
• Other duties as assigned. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

• Bachelor's Degree or equivalent experience (One year of education is equivalent to two years of experience).

Preferences
Our ideal candidate is someone who is an extrovert and likes to meet new people, interested in a career in fundraising, and is passionate about the Natural History Museum of Utah.

Special Instructions


Requisition Number: PRN40811B
Full Time or Part Time? Full Time
Work Schedule Summary: The standard work schedule is five days a week, including at least one Saturday or Sunday, with occasional holidays and evenings based on NHMU operations and Museum special events.
Department: 00018 - Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate Range: 44000
Close Date: 3/1/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/175342


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