Assistant Director for Training

Assistant Director for Training

Job Summary

The position is responsible for developing and overseeing training programs and content related to scholarships and financial aid processes, programs, and administration. Serves as office lead for ensuring staff training and on-boarding occurs consistently and on a planned schedule. The position also assists with processing and service areas of the office during peak periods and on special projects. Responsibilities include effective supervision of permanent and/or temporary staff members.



Responsibilities
1. TRAINING

• Establishes, monitors, and maintains training calendars/plans in consultation with fellow managers
• Develops and manages effective and compliant training programs for staff; Conducts general or specialized training sessions; Assists office supervisors in planning and developing training for the staff they supervise
• In collaboration with office management team, establishes and modifies, as necessary, onboarding training plans/content that is position-appropriate; cultivates and implements refresher training annually
• Helps staff formulate training objectives and utilize appropriate instructional methods; Selects or develops teaching aids and reference works
• Formulates teaching objectives that conform with selected instructional methods such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops
• Along with office Administrative Manager, maintains documentation of training and professional development activities for office
• Serves as part of team to assess training needs of office; identifies training and professional development opportunities
• Maintains office library of presentation/training content and related materials
• Assists management with strategic planning of departmental objectives and develops training mechanisms designed to enhance those goals

2. SERVICE, PROCESSING, AND COMMUNICATIONS

• Helps effectively advance processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team
• Provides timely, accurate, and complete information to students, parents, and colleagues
• Determines eligibility for scholarships and financial aid and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines.
• Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
• Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
• Follows appropriate records management procedures and complies with recordkeeping and archival requirements
• Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
• Effectively determines and conveys student and program eligibility requirements, particularly pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses
• Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably
• Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy

3. PROFESSIONALISM AND PROFESSIONAL DEVELOPMENT

• Maintains current access to systems affecting position responsibilities
• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
• Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• Participates in approved professional development activities in coordination with supervisor
• Ensures area policies and procedures are current and accurate
• Supports financial aid outreach events, ensuring delivered information and question responses are accurate, timely, complete, and professional
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
• Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

4. GENERAL OFFICE SUPPORT AND EFFECTIVENESS

• Effectively participates in and oversees area(s) of responsibility
• Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
• Directs timely and accurate completion of workload, including efficient monitoring and distribution of workload; proactively coordinates with colleagues and managers to ensure effective office-wide coordination and delivery of processing, services, and outreach activities
• Routinely and thoroughly reviews output and reports for accuracy and compliance
• Follows established timelines/calendars for projects/tasks; provides updates as necessary
• Ensures communication of policies and procedures (including rights and responsibilities) to students, families, and colleagues occurs in an accurate, timely, effective, thorough, equitable, and consistent manner
• Routinely informs supervisor and senior management team of status updates regarding the designated programs/processes; advises management of anomalies, trends, or patterns affecting student and program eligibility
• As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Collaborates on office-wide training and development plans
• Performs other duties as assigned by supervisor and/or Executive Director, including providing assistance in other areas within UOSFA during peak or seasonal periods for processing and service

Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Prefer prior experience developing or delivering training, as well as previous work experience in a higher education setting. Also preferred is the demonstrated ability to work with and serve all University students.


Special Instructions


Requisition Number: PRN40412B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday thru Friday; 8:00 - 5:00 with some weekend and evening work as necessary
Department: 00294 - Financial Aid
Location: Campus
Pay Rate Range: $55,000 - $56,430
Close Date: 2/25/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/174445


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