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Hardware and Data Center Technician - Pittsburgh Supercomputing Center (PSC)

Employer
Carnegie Mellon University
Location
Pittsburgh, Pennsylvania, United States
Salary
Competitive Salary
Date posted
Jan 3, 2025
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Job Details

The Pittsburgh Supercomputing Center (PSC) a joint research center of Carnegie Mellon University and the University of Pittsburgh, was established in 1986, and for over 30 years has provided university, government and industrial researchers with access to several of the most powerful systems for advanced computational research, communications and data storage available to scientists, engineers and scholars nationwide for unclassified research. PSC advances science across a wide spectrum of fields, including artificial intelligence/machine learning, medical imaging, weather modeling, cell biology, and genomics.

The Advanced Systems and Operations group is responsible for the integration and operations of computational assets central to this pursuit. We are seeking a Hardware and Data Center Technician to join an experienced team and continue our part in pushing forward the boundaries of science. You will also lead all aspects of the daily operations and maintenance of a data center that hosts PSC's 1500+ computing servers and 10+ high-performance data storage systems. This includes ensuring the availability, reliability, and security of the infrastructure.

Join our growing team at the intersection of technology, research, and software development, as we are committed to assisting the scientific community in solving exciting and complex problems.

Core Responsibilities:
  • Provides hardware maintenance for PSC's 1500+ computing servers and 10+ HPC data storage systems.

  • Assists in solving problems and managing customer relationships.

  • Provides direction to 3rd-party vendors who deploy and maintain computer equipment.

  • Works closely with management on vendor and property owner relationships.

  • Monitor, diagnose, and resolve production problems while documenting solutions.

  • Participates in disaster recovery testing.

  • Provide monthly reporting to PSC and NextTier (property owner) management.

  • Uses scripts and software support tools to collect and analyze data, monitor system status, and generate reports.

  • Uses common business software (e.g., Google Docs, sheets, slides) to detail and manage operational data and diagrams.

  • Works with project leaders on tracking the lifecycle of assets and software, including accurate recycling and inventory tracking.

  • Participates in data center tours to funding sponsors, faculty, legislators, college and high school students, vendors, contractors, and colocation prospects.

  • Trains staff on data center procedures, policies, and maintenance requirements.

  • Handle shipping and receiving for all projects, vendors, and co-location tenants.

  • Leads access to the data center for all employees, vendors, and co-location tenants.

  • Handle all CMU recyclable assets and schedule all recycling pick-up and re-purposing.

  • Perform related duties as assigned.

You should demonstrate:
  • Excellent written and verbal communication skills.

  • Keeps current with new data centers and high-performance computing technologies.

  • Keeps current with applicable laws and regulations for data center safety.

  • Desire to teach and learn for continuing team development.

Minimum Qualifications:
  • Bachelor’s degree in computer science or a combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

  • Experience maintaining computer hardware and peripherals and networking equipment.

  • Experience working with data center facility equipment.

Preferred Qualifications:
  • Experience with Linux systems administration

  • Experience writing and/or extending systems administration software (e.g., utilities, libraries, plugins)

  • Experience with parallel file systems (e.g., Lustre)

  • Experience in a high-performance computing environment (HPC)

  • Experience with configuration management software such as Puppet, Chef, or Ansible

  • Experience with virtualization management infrastructure such as oVirt, VMWare, KVM

Requirements:
  • Successful background check

Additional information:

Work Posture: This position is operating on a full-time schedule, with an on-campus/in-office presence 5 days a week on-premises in Monroeville, PA. This is not a remote position.

Typical Work Schedule: Monday-Friday from 8:30 am-5:00 pm. Occasionally on-call rotation outside of business hours and on weekends for severe emergencies.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Systems Administration and Support

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance

Company

Carnegie Mellon University

 

Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.

A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course.

Carnegie Mellon was founded in 1900 by Andrew Carnegie under the premise that a school established to foster and develop the technical skills of its students would soon produce students and graduates whose work would astound Pittsburgh and the world. Over 120 years later, our institution continues to produce talented alumni and draws faculty and staff eager to be a part of the university's creative, passionate and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration.

Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.

With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it. 

Pittsburgh is home to over 86,000 students from 10 colleges and universities. Pittsburgh was ranked as one of the top U.S. cities for millennials.

Some 177,000 people work in Pittsburgh's tech-related industries, and their ranks continue to grow as the city tops lists for jobs. Networking opportunities, small business accelerators, and an innovative community make the city appealing to entrepreneurs, especially recent graduates.

Pittsburgh is emerging as a tech and culture hub that The Washington Post praises for its "world-class art museums and colorful neighborhoods."

Robotics and software engineering lead the way. The city is home to GoogleUber and Apple offices and a budding ecosystem of tech startups including DuolingoModcloth and 4Moms, all of which have CMU roots.

Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.

You’ll find CMU locations nationwide — and worldwide. Silicon Valley. Qatar. Africa. Washington, D.C. To name a few.

If your heart is in your work, come work with us.

Carnegie Mellon University isn't just one of the world’s most renowned educational institutions — it’s also a hotspot for some of the most talented doers, dreamers and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues — and you’ll have the satisfaction of delivering work that truly matters.

Carnegie Mellon University offers a wide range of competitive employee benefits to help you live well. Benefit eligibility varies based on the hours per week employees are scheduled to work and the employee's geographic location

We seek to cultivate diverse populations and perspectives and promote equity and inclusion. Our devotion to these ideals springs from a core belief in the power of education to be a transformative and enriching force for every person, irrespective of their background, identity or life circumstances. 

Inclusion and belonging are intricately interwoven into the very essence of our university, helping to shape our values, policies and practices. Diversity, equity, inclusion and belonging are not only central to our ethos but also indispensable to our pursuit of academic excellence and innovation.

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