IT Support Technician

Posting Details

Position Information

Fiscal Year
2024-2025

Position Title
IT Support Technician

Classification Title
Instructional Support Technician

Department
IT Customer Service

Posting Number
P250000

Posting Link https://www.ubjobs.buffalo.edu/postings/54969

Employer
State

Position Type

Professional Appointment Term
Term

Salary Grade
SL3

Posting Detail Information

Position Summary

The University at Buffalo, IT Customer Service department ( ITCS ) is looking for an IT Support Technician . Our IT Support Technicians are technical problem solvers with a passion for exceeding expectations. This highly visible role serves as the face of IT support for administrative departmental customers.

Duties and Responsibilities include:

• Work with central administrative staff of all levels to coordinate and provide VIP level support.
• Provide technical support for onsite and offsite presentations, events, and meetings including connectivity, communication, and basic meeting A/V.
• Assist with Root Cause Corrective Analysis investigations.
• Consult with users in the proper use of endpoint hardware and UB standard software such as Microsoft 365 and Zoom.
• Perform operating system and application upgrades, installations, and reconfiguration on user endpoints.
• Work as a member of a team in Windows and macOS environments providing technical support for user endpoints and related technology.
• Work in a rotation-based environment with different support focus areas including the University executive suites.
  
  

About UBIT :
It is a great time to join UB Information Technology ( UBIT ) ! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Learn about our BENEFITS , where we prioritize your well-being and success to enhance every aspect of your life.
Learn more about what it looks like to be a part of the University at Buffalo community .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor’s degree with 2 year’s experience in a hands-on endpoint support role or a combination of education and experience will be considered.
• Experience diagnosing problems and performing maintenance on computers, wireless devices and related business devices.
• Experience with Windows and macOS endpoint support including standard productivity and collaboration tools (MS 365 (outlook, office), Zoom/Teams)
• High level of professionalism and excellent communication and customer service skills.
• Must have a valid NYS driver’s license or the ability to meet the transportation needs of the position.
• Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications

• Experience with endpoint support in a higher education environment
• Basic network experience and troubleshooting (ie DNS, DHCP )
• Basic user and endpoint management experience (ie AD, Intune, SCCM, Jamf)

Physical Demands

• Must be able to transport desktop computers weighing up to 25lbs

Salary Range
$57,000 - $59,000

Additional Salary Information

Type
Full-Time

Campus
All Campuses

Posting Alerts

Special Instructions Summary

Reference letters ONLY to be solicited electronically when applicant status is changed to, "INTERVIEWED.”

Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Is a background check required for this posting?
No

Background Check Notification

Contact Information

Contact's Name
Cheryl Fronczak

Contact's Pronouns

Contact's Title
Endpoint Support Manager

Contact's Email
cherylf@buffalo.edu

Contact's Phone
716-645-2013

Posting Dates

Posted
01/02/2025

Deadline for Internal Applicants
01/16/2025

Deadline for External Applicants
Open Until Filled

Date to be filled
02/27/2025

References

Number of References Required
1

Reference Cutoff Date

Instructions to Applicant

By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf.

For more information, click the "How to Apply" button.