IT Systems Change Manager

Posting Details

Position Information

Fiscal Year
2024-2025

Position Title
IT Systems Change Manager

Classification Title
Senior Programmer-Analyst

Department
IT Portfolio Management

Posting Number
P250001

Posting Link https://www.ubjobs.buffalo.edu/postings/54970

Employer
State

Position Type

Professional Appointment Term
Term

Salary Grade
SL4

Posting Detail Information

Position Summary

Join Our Dynamic IT Team!

Are you passionate about driving innovation while ensuring system stability in a fast-paced IT environment? We are seeking a proactive and strategic IT Systems Change Manager to join our team. Your role will be crucial in shaping the future of our IT operations and ensuring we stay ahead of the curve.

Key Responsibilities:

• IT Systems Change Management Lead: Provide strategic oversight for the IT Systems Change Management process and ensure compliance and alignment with VPCIO goals. You will be key to ensuring the stability of our educational and business systems.
• Software Review Innovator: Lead the software and web-based services review process. Ensuring alignment with university, state, and federal policies, fostering a secure and innovative technological environment.
• Continuous Improvement Champion: You will be responsible for implementing continuous improvement to the IT Systems Change Management process and the Software Review process, along with facilitating retrospective reviews after significant IT incidents and changes. You’ll turn insights into actionable improvements, driving continuous process enhancements and ensuring we learn and grow from every experience.

If you are ready to make a significant impact and be part of a team that values innovation and excellence, apply now and help us drive the future of IT!

ABOUT UBIT :
It is a great time to join UB Information Technology ( UBIT ) ! Our staff are highly skilled and motivated to succeed have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Learn about our BENEFITS , where we prioritize your well-being and success to enhance every aspect of your life.

Learn more about what it looks like to be a part of the University at Buffalo community .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor’s degree with 3 years of experience in IT Change Management or similar role OR master’s degree with 1 year of experience in IT Change Management or similar role. An equivalent combination of education and experience will be considered.
• Familiarity with ITIL frameworks
• Ability to work on and lead cross-functional teams
• Excellent communication, interpersonal, and problem-solving skills
• Experience in managing scope, risks, timelines, and other project functions to deliver high profile, complex IT projects
• Ability to document change processes, policies, and reports.
• Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications

• Masters degree preferred
• Certification in ITIL or Change Management
• Strong understanding of ITIL or related best practices and frameworks
• Experience using ITSM tools (e.g., TeamDynamix, BMC Remedy) for managing IT change requests and workflows.
• Knowledge of IT concepts including networking, applications, systems, and other technical areas.
• Experience in IT incident and disaster response and recover planning
• Experience working in a higher education environment

Physical Demands

Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).

Salary Range
$68,000 - $78,000

Additional Salary Information

Type
Full-Time

Campus
All Campuses

Posting Alerts

Special Instructions Summary

Reference letters ONLY to be solicited electronically when applicant status is changed to, "INTERVIEWED.”

Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Is a background check required for this posting?
No

Background Check Notification

Contact Information

Contact's Name
Kathleen Murphy

Contact's Pronouns

Contact's Title
Principal Technology Architect

Contact's Email
kbrown@buffalo.edu

Contact's Phone
716-645-6700

Posting Dates

Posted
01/02/2025

Deadline for Internal Applicants
01/16/2025

Deadline for External Applicants
Open Until Filled

Date to be filled
02/27/2025

References

Number of References Required
1

Reference Cutoff Date

Instructions to Applicant

By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf.

For more information, click the "How to Apply" button.