IT Customer Service Analyst
- Employer
- University at Buffalo
- Location
- Buffalo, New York, United States
- Salary
- Competitive Salary
- Date posted
- Jan 3, 2025
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, IT & Technology, Technology Administration/Other
- Employment Type
- Full Time
Job Details
Posting Details
Position Information
Fiscal Year
2024-2025
Position Title
IT Customer Service Analyst
Classification Title
Instructional Support Technician
Department
IT Customer Service
Posting Number
P250002
Posting Link https://www.ubjobs.buffalo.edu/postings/54971
Employer
State
Position Type
Professional Appointment Term
Term
Salary Grade
SL3
Posting Detail Information
Position Summary
The University at Buffalo, a top 40 public research university and the State University of NY’s flagship university, is searching for an IT Customer Service Analyst in IT Customer Service . This position is a technical support role working with cutting edge technology in the customer service unit of one of the largest and most progressive IT organizations in Western NY.
As the IT Customer Service Analyst, you will…
It is a great time to join UB Information Technology ( UBIT ) ! Our staff are highly skilled and motivated to succeed have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Learn about our BENEFITS , where we prioritize your well-being and success to enhance every aspect of your life.
Learn more about what it looks like to be a part of the University at Buffalo community .
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
Salary Range
$55,500
Additional Salary Information
Type
Full-Time
Campus
All Campuses
Posting Alerts
Special Instructions Summary
Reference letters ONLY to be solicited electronically when applicant status is changed to, "INTERVIEWED.”
Additional Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this posting?
No
Background Check Notification
Contact Information
Contact's Name
Jessica Hinkal
Contact's Pronouns
Contact's Title
IT Customer Service Supervisor
Contact's Email
hinkal@buffalo.edu
Contact's Phone
716-645-3505
Posting Dates
Posted
01/02/2025
Deadline for Internal Applicants
01/16/2025
Deadline for External Applicants
Open Until Filled
Date to be filled
02/27/2025
References
Number of References Required
1
Reference Cutoff Date
Instructions to Applicant
By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf.
For more information, click the "How to Apply" button.
Position Information
Fiscal Year
2024-2025
Position Title
IT Customer Service Analyst
Classification Title
Instructional Support Technician
Department
IT Customer Service
Posting Number
P250002
Posting Link https://www.ubjobs.buffalo.edu/postings/54971
Employer
State
Position Type
Professional Appointment Term
Term
Salary Grade
SL3
Posting Detail Information
Position Summary
The University at Buffalo, a top 40 public research university and the State University of NY’s flagship university, is searching for an IT Customer Service Analyst in IT Customer Service . This position is a technical support role working with cutting edge technology in the customer service unit of one of the largest and most progressive IT organizations in Western NY.
As the IT Customer Service Analyst, you will…
- Provide exceptional technical support and consultation to end users of technology and services supported by the department
- Diagnose technical issues that are reported by end users
- Understand, resolve, or escalate technical problems
- Utilize expertise in computer systems and applications packages to provide guidance to users
- Stay abreast of new technology and look for opportunities to improve IT customer service
It is a great time to join UB Information Technology ( UBIT ) ! Our staff are highly skilled and motivated to succeed have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website . All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Learn about our BENEFITS , where we prioritize your well-being and success to enhance every aspect of your life.
Learn more about what it looks like to be a part of the University at Buffalo community .
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- Bachelor’s degree with 2 years of experience in a technical support role or master’s degree in a technical field with no experience. Equivalent combination of education and experience will be considered.
- Must have a valid NYS driver’s license or the ability to meet the transportation needs of the position.
- Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.
- Bachelor’s degree in technical field
- Previous IT Help Desk or desktop support experience
- Experience related to IT support in a university environment
Salary Range
$55,500
Additional Salary Information
Type
Full-Time
Campus
All Campuses
Posting Alerts
Special Instructions Summary
Reference letters ONLY to be solicited electronically when applicant status is changed to, "INTERVIEWED.”
Additional Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this posting?
No
Background Check Notification
Contact Information
Contact's Name
Jessica Hinkal
Contact's Pronouns
Contact's Title
IT Customer Service Supervisor
Contact's Email
hinkal@buffalo.edu
Contact's Phone
716-645-3505
Posting Dates
Posted
01/02/2025
Deadline for Internal Applicants
01/16/2025
Deadline for External Applicants
Open Until Filled
Date to be filled
02/27/2025
References
Number of References Required
1
Reference Cutoff Date
Instructions to Applicant
By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf.
For more information, click the "How to Apply" button.
Company
UB is New York’s largest public university, one of America’s leading research universities and a flagship in the SUNY system.
UB is a top 40 university in a top city in which to attend college, and with more than 1,300 acres across three unique campuses, there is always something new to explore. Regular shuttle service takes students between North Campus and South Campus, and the Downtown Campus is easily accessible by Metro Rail
Company info
- Website
- http://www.buffalo.edu/
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