Systems Support Analyst (71101)

Systems Support Analyst (71101)

Salary: $62,500.00 - $67,500.00 Annually
Location: NY, NY
Job Type: Full Time
Job Number: 202400128
Department: Core Data Systems
Closing: 1/15/2025 11:59 PM Eastern


About Pratt

Pratt Institute provides the creative leaders of tomorrow the professional knowledge and experience to make a better world. A world-class and internationally ranked college with programs in art, design, architecture, liberal arts and sciences, and information studies, Pratt offers nearly 50 undergraduate and graduate degree programs.

The Institute's impact expands beyond its 25-acre residential campus in Brooklyn to cutting-edge facilities throughout the borough, a landmark building and public gallery in Manhattan, as well as an extension campus, Pratt Munson College of Art and Design in Utica, New York. On Governors Island, Pratt is a core partner on the Stony Brook University team selected to develop the New York Climate Exchange, a research and educational hub poised to establish New York City as the global leader for the most pressing issue of our time: climate change. Another extension of Pratt's campus is the Research Yard, a 20,000-square-foot facility that brings together the research activities of Pratt Institute under one roof in the Brooklyn Navy Yard (BNY).

Description

The Core Data Systems team within Pratt IT is seeking a Systems Support Analyst with proven technical skills and experience successfully supporting, maintaining and configuring systems.

The successful candidate will be the first line of support for users when technical support requests are escalated to our department. They will be responsible for helping to maintain our Student Information System (Colleague) and performing user and daily systems maintenance, along with similar support functions within Salesforce, DocuWare and other peripheral systems. They will be involved in testing, technical documentation, training, and support. The candidate will have the chance to grow into the configuration, customization,and enhancements to systems as they develop their skill set. They will learn how to support and build eForms, scripts and other tasks as they grow into the role.

Experience in IT-support, a capacity to learn new skills and an ability to create technical documentation will be an added advantage in this position. To be successful in this role you will need to be comfortable supporting end-users on a regular basis and have a problem-solving mind-set.

You will need to be effective at managing and prioritizing your own work, being dynamic to the ever-changing needs of the community, and delivering in a timely manner. Great communication skills are essential to this role as you support end users, collaborate with the team, plan, and problem-solve.

If you are looking for the chance to be part of a warm, dynamic, supportive team, in a technically challenging environment with opportunities to grow, we are keen to hear from you!

Examples of Duties

• Review, triage and trouble-shoot technical support requests as they arise
• Provide support to end-users of the many automations, workflows, tools and applications the department is responsible for
• Perform daily, weekly and monthly maintenance tasks
• Join the team in tackling problems presented to us, sprint planning, weekly project reviews and more

Qualifications

Education: Bachelor's degree or equivalent.

Experience: Information Technology related experience preferred. End-user support, service desk, or systems maintenance preferred.

Skills: Excellent interpersonal, organization skills and communication skills. Demonstrated ability to to use independent judgment and discretion to work under pressure with attention to detail essential. Motivated and able to complete tasks in a timely manner.

Other: Must have a demonstrated ability to work independently and organize several complex tasks simultaneously, as well as have excellent verbal, written, organizational and interpersonal skills.

Supplemental Information

Please Submit:

• Resume
• Cover Letter

Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.

At Pratt, we prioritize equity and have established a systematic approach to guarantee fair treatment for everyone. If your background and expertise align with the requirements of the position, you will be contacted for further instructions.



Benefits:

Medical
Dental
Vision
HSA
Company Sponsored Basic Life & AD&D
Company Sponsored Long Term Disability
Flex Spending Account (Health, Dependant Care)
Commuter Benefits (Transit & Parking)
Disability (NYS)
Voluntary Short Term Disability
Voluntary Life Insurance
403B Retirement Plan
Voluntary Supplemental Retirement Plan
Paid Time Off (Vac & Sick)

Supplemental Information:


To apply, visit: https://www.schooljobs.com/careers/pratt/jobs/4775847/systems-support-analyst-71101

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