Coordinator, Academic Case Management

JOB DESCRIPTION


SUMMARY/OBJECTIVE

The Coordinator of Academic Case Management serves as an advocate for all students, assisting in the resolution of student issues and concerns and addressing the needs of students with academic challenges through coordination with campus resources and direct support. This is a temporary full-time position that is funded through 12/31/2026.


RESPONSIBILITIES


ESSENTIAL FUNCTIONS:

• Provides a supportive first point of contact for students at academic risk.
• Assists students with a variety of referrals to campus or community resources.
• Manages support and administration of Maxient© electronic records system.
• Monitors student progress to ensure that students are improving and in compliance with academic support referrals.
• Provides consultation to students, faculty, staff, administration, parents, and community members.
• Provides a safe environment for students to discuss their concerns.
• Develops individualized plans and ensures that the student remains on track.
• Represents the office during fall/spring orientation, onboarding events for new students, campus visit days for prospective students, and graduation.
• Documents outreach attempts, notes, and referrals in a confidential manner.
• Contributes to the success of the department by performing all other duties as needed to drive the vision, fulfill the mission, and abide by the values of the College.

QUALIFICATIONS


MINIMUM QUALIFICATIONS:

• Bachelor’s degree
• Experience working with and supporting diverse populations in an educational setting
• Excellent oral and written communication skills, interpersonal skills and organizational skills
• Proficient in Microsoft Office Suite

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Work Environment : This role primarily involves desk-based tasks, with most work performed while seated. Minimal physical activity is required, with occasional need to navigate office area and campus environment.

Physical Requirements : The role may occasionally involve repetitive motions and basic mobility, such as adjusting positions or reaching for materials. Effective communication with students and colleagues is essential to support collaborative work.



EXPECTATIONS OF ALL EMPLOYEES

Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:

Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.

Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.

Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.

Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.



Non-Discrimination

Flagler College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic. In addition to federal law requirements, Flagler College complies with applicable state and local laws governing nondiscrimination in employment in every location in which the College has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Inquiries regarding discrimination on the basis of sex and gender may be referred to the Title IX Coordinator, to the Assistant Secretary for Civil Rights at the United States Department of Education Office for Civil Rights (OCR), or both. Contact information for the above referenced Title IX Coordinator and OCR, as well as the Colleges Sexual Harassment Policy can be found here: www.flagler.edu/title-ix.