Business Manager, Small Business Development Center
- Employer
- Fort Lewis College
- Location
- Durango, Colorado, United States
- Salary
- Competitive Salary
- Date posted
- Dec 23, 2024
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Position Summary:
The Small Business Development Center (SBDC) provides business consulting and training/educational services to start-up and existing businesses throughout the five-county area designated as Colorado Planning Region 9. The Business Manager position is a multi-faceted position, splitting time between office management, client management and grant reporting. This position will take the lead on overseeing the ARPA-SLFRF program execution at the Southwest SBDC.
Job Description:
Essential Functions and Responsibilities:
Client Management
- Scheduling clients who contact the office by phone, email and in person, for appointments with the Director and other business advisors through the Business Advisor Network. This includes:
- Initial client communication
- Screening
- Intake
- Scheduling
- Regular Follow-up communication
- Impact collection
- Client success story reporting
- Connect business owners impacted by COVID-19 pandemic with no- or low-cost SBDC resources (e.g., consulting, training) to aid in recovery and resiliency.
- Coordination of input into our customer management database (Center IC) of client sessions, training event attendance, etc. Enters each client as needed into Center IC, sends Request for Counseling Questionnaires (RFCs) to clients to complete, and forwards RFCs to Director for review and advisor assignment. Once advisor assignment has been made, contact client and advisors to set up appointments.
- Confirms appointments with advisors and clients, preparing and filing client file paperwork.
- Initiates regular follow up communication with clients.
- Inputs client sessions into Center IC as needed.
- Follows client success for impact collection and success story generation.
- Assists with preparation of grant approval and project data sheet forms submittal to Director, and once approved, submits for routing thru the FLC Grant Approval System.
- Assists with training of Business Advisors on how to submit time sheets and input client counseling sessions into center IC for paid and In-kind reporting.
- Collects and updates all advisor paperwork as required by FLC & LEAD Center for payment and certification/audit purposes (agreements, confidentiality, client lists, SBDC Modules for Certification, etc.).
- Creates and maintains spreadsheets for grants to input expenses, checks each invoice and session in Center IC, and assigns expenses to appropriate grant prior to check request submission.
- Pulls reports from Center IC and backup documentation to report grant spending for each specialty grant for quarterly submission.
- Tracks and submits quarterly reports on paid advising time for each advisor.
- Tracks Advisor In-Kind time and completes quarterly reports to the Director.
- Prepare Advisor In-Kind time reports for Enterprise Zone Tax Credits and submits to the Director for approval annually. This includes developing documentation, processing for signature approvals, etc.
- Special Grants Tracking and Projects (assigned by the Director.)
- Reallocates P-card transactions – P Card book maintenance and submission at end of FLC fiscal year.
- Processes Check Requests, travel requests, deposits, and other financial transactions such as trainee payments for services and submits to Director for approval.
- Develop and update training resources, templates, tools, etc. on applicable, including ARPA/SLFRF program requirements.
- Assists with training and supervises students and other workers.
- Assists with organization and staffing of meetings of the SBDC Regional Advisory Board, Business Advisor Network, Annual SBDC Holiday Reception, etc., that includes organization, presentation creation, catering, materials, and report creation.
- Assist Executive Director with planning and execution of small business trainings and events.
- Assist Executive Director with marketing/social media as needed.
- Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
- Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
- Produces and remediates digitally accessible materials in accordance with FLC standards.
- Perform other duties as assigned
- Bachelor’s degree or four years of related work experience
- Experience in a supervisory capacity
- Excellent oral and written communication
- Demonstrated experience managing multiple assignments
- Customer Service experience
- Experience using Microsoft Office Suite, charting, databases, presentation software
- Small business management or ownership experience
The position reports to the Director of the Small Business Development Center
Work Environment:
The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate computer and telephone equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
Less than 5% of time is expected for travel
FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:
- Exempt from State Classified System
- Full Time
- Temporary- Grant Funded
- Full Year
- Typical Work hours are Monday to Friday from 8 am to 5pm.
The salary range for this position is $49,000 to 50,000, plus a
comprehensive benefits package.
Application Process
A complete application packet includes:
- Cover letter addressing interest and qualifications for the position
- Resume
- Names and contact information for three current, professional references
About Fort Lewis College:
On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango
Notice to Prospective Employees:
The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
- Fort Lewis College's alcohol and other drug policy
- Sexual assault policy
- Campus security policies
- Campus/community resources
- The Colorado Riot Offense Statute restriction on enrollment
- Where to find registered sex offender information
- Crime statistics for the previous three calendar years
- Reporting crimes
By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.
Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.
Discrimination Questions?
Office of Compliance and Community Standards
David Pirrone, Director of Compliance
165 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu
Questions about Title IX sex discrimination?
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049 mgillman@fortlewis.edu
Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.
* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.
ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
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