Desk Coordinator

Posting Details

Posting Details

Working Title
Desk Coordinator

Position Number
01388A

Department
VP ACAD AFF

Location
Virginia Beach, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
F Administrative Support (Clerical & Sales)

Job Description

This position is responsible for providing frontline desk customer service to students, faculty, staff, and others. Also provides administrative support for a wide range of student success, retention and recruitment programing. Represent the team at weekly meetings and events, as needed. The position will support fiscal duties as directed by supervisor. May also lead and direct the work of students and hourly staff as needed.

Type of Recruitment

Knowledge, skills and abilities

Considerable knowledge of effective customer service and problem resolution techniques. Considerable knowledge of standard office practices and procedures. Working knowledge of information systems and PC-related software to include Microsoft Office products. Effective oral and written communication skills. Effective time management and organizational skills. Demonstrated ability to prepare correspondence, manipulate data and produce reports. Demonstrated ability to lead and direct the work of student and hourly worker. Demonstrated ability to work independently and be a team player. Demonstrated ability to pay attention to detail.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience providing administrative support and customer service in a team environment. Considerable experience working with diverse customers.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Coursework in business, administration, hospitality or other related filed of study. Some experience working in higher education. Some experience with BANNER .

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

This is not a telework position.

Monday-Friday 8am-5pm. Work location: Virginia Beach, VA

Annual Salary/Hourly Rate
Salary commensurate with education and experience

Posting Detail Information

Job Requisition Number
S02832

Job Open To
General Public

Open Date
12/16/2024

Close Date

Open Until Filled
Yes

Special Instructions Summary

Please submit Cover Letter and Resume

Criminal Background Check
The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.