Bilingual Education Navigator

Position Details

University of Colorado | Denver

Official Title: Academic Services Intermediate Professional

Working Title: Bilingual Education Navigator

FTE: Full-time

Salary Range: $55,000

Position #00829595 – Requisition #35729

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu .

About the School of Education & Human Development

The School of Education & Human Development at the University of Colorado Denver is a statewide and national leader for educational quality, access and equity across the education lifespan, from birth through higher education. Members of the school community have been informing policy and practice while addressing the most important challenges faced by individuals, schools, and communities for more than 50 years. We prepare equity-minded and inclusive educational, community, family, and mental health practitioners, scholars, and leaders dedicated to eradicating inequalities and discrimination. We champion change that leads to well-being, opportunity, and life-long learning in the diverse urban, rural, and global communities that we serve. Our Inclusive Excellence Plan reflects our efforts to ensure that those we serve — diverse in race, ethnicity, economic resources, nationality, language, fluency, ability, geography, first-generation status, age, gender, sexual identity, veteran status, and cultural and faith practice — have access to an excellent education through inclusive practice and scholarship in a climate that is responsive to their needs.

The school’s degree programs engage students in a strategic and interrelated combination of course work and internships in schools, agencies, and community-based organizations. The school offers three doctoral level programs, an educational specialist degree, 13 master’s degrees in multiple program areas, and two undergraduate degrees, along with many licenses, endorsements and certificates. The undergraduate and graduate programs prepare and inspire education and mental health leaders to have a profound impact in fostering student opportunity and statewide achievement and success across rural, urban, and diverse communities. Programs are designed to be highly impactful for working professionals and distance learners with evening, online and hybrid class options.

Community-engaged and global partnerships are the heartbeat of SEHD. Innovative initiatives co-constructed with school districts, community colleges, and service organizations draw upon personnel strengths in education, human well-being, and equity-centered and community-focused research. These partnerships foster and celebrate diverse community voices, relevant student learning opportunities that build careers, positive outcomes for partner institutions, and outstanding research publications cited around the world.

In 2024, SEHD was recognized as the number one graduate online education program in Colorado and among the top graduate education programs in the nation according to U.S. News and World Report.

The School of Education & Human Development's strategic plan outlines its commitment to academic excellence, inclusive practices, and community engagement. It emphasizes fostering innovation in teaching, research, and service to meet the evolving needs of students and society. The plan seeks to advance equity, diversity, and inclusion across all aspects of the university's operations to create a more vibrant and equitable learning environment. To read the full statement, click here: https://education.ucdenver.edu/about-us/strategic-plan

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Bilingual Education Navigator (BEN) focuses on the recruitment and retention of bilingual teacher candidates by supporting them during the admission process and throughout their career at CU Denver until they graduate. The Bilingual Navigator will guide them through educational pathways with a focus on working with bilingual students, ensuring they understand available resources, and advocating for their success. The BEN will provide outreach, communication, and student assistance from initial inquiry through enrollment, ensuring a smooth transition into academic programs and providing guidance in areas like financial aid and career resources.

Clery Act: This position involves working closely with students where the person may become aware of campus safety issues that may need to be reported as part of CU’s commitment to compliance with the Clery Act. The person in this role will receive the related training and be required to submit data once per year to the campus Clery Act team. For more information about our commitment to campus safety as it relates to this law, please visit https://www.ucdenver.edu/emergencymanagement/clery-act

Bilingual Education Navigator (BEN)

What you will do:

Recruitment

• Collaborate with SEHD Outreach and Recruitment staff to design and implement a recruitment and admissions process from inquiry to registration that includes a well-developed process of tracking and supporting students. Provides proactive outreach to students regarding various aspects of the enrollment and onboarding process, including, but not limited to, academic program information, pathway information, financial planning (financial aid and scholarships), and career/transfer resources.
  
  
• Tracks student interactions and enrollment steps using the College's customer relationship management (CRM) system.
  
  
• Ensure that all communications to students through the recruitment to enrollment stages are accurate and up to date.
  
  
• Provides initial advising of all preadmissions in undergraduate program.
  
  
• Provide information and resources to students regarding the FAFSA and financial aid options.
  
  
• Collaborate with a university-wide recruitment team to provide support during recruitment events such as campus visits/tours and open house events.
  
  

Admissions

• Develop and implement a communication and support plan in partnership with the Recruitment and Outreach Director that provides high touch support for students who are working through the application and admission processes and provides frequent outreach and support for students throughout the process.
  
  
• Conduct individual and/or group navigation sessions to assess students' needs to convert admitted students to enrolled students.
  
  
• Collaborates with SEHD and campus admissions to ensure seamless submission of paperwork/form processing for applied students.
  
  
• Collaborate with university orientation staff to support SEHD student registration for orientation.
  
  

Post Admission

• Follow-up to encourage admitted students to accept their offer of admission.
  
  
• Ensures new admits are registered for orientation.
  
  
• Supports students in accessing CU Denver student portal and email, including Duo two-factor authentication.
  
  
• Discusses FAFSA and importance of submitting as early as possible.
  
  
• Discusses how to apply for scholarships.
  
  
• Explains immunization policy and supports compliance.
  
  
• Introduce new students to academic advisor and success coach.
  
  
• Reminds students to submit their final transcripts from high school or higher education institutions.
  
  
• Connect students with Disability Resource Center as appropriate.
  
  
• Supports students who defer their admissions.
  
  

Academic Support

• Assist with course registration and schedule adjustments
  
  
• Explain academic policies, procedures, and requirements
  
  
• Monitor student progress and identify and address students' academic challenges
  
  
• Connect students with appropriate resources such as the SEHD Student Success Center, tutoring services, study groups, and workshops
  
  
• Provide guidance on study skills, time management, and test-taking strategies
  
  
• Collaborate with faculty and staff to develop and implement support programs
  
  

Qualifications you already possess (Minimum Qualifications)

• A bachelor’s degree in education, business, public administration, educational technology, social science, liberal arts, communications, or a directly related field from an accredited institution.
  
  
• One (1) year of professional experience in a higher education setting providing direct services to students, and/or admissions counseling/recruitment or education outreach experience.
  
  
• Fluent in English and Spanish, both written and verbal
  
  

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience.

Preferred Qualifications to possess (Preferred Qualifications)

• Two (2) years of professional experience related to the position including
  
  
• Higher education recruitment and/or student support experience.
  
  
• Event planning and presentation experience.
  
  
• Experience with Slate CRM software platform.
  
  
• Experience with student information systems (e.g., Slate, PeopleSoft or Banner).
  
  

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally in both English and Spanish.
  
  
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  
  
• Demonstrate a commitment to providing outstanding customer service skills.
  
  
• Demonstrate an exceptional understanding of diversity, equity and inclusion with a committment to developing equitable practices.
  
  
• Ability to perform duties independently without guidance and direction from other professionals.
  
  
• Ability to articulate the University's mission and the importance of the strategic plan.
  
  
• Commitment to the work of educational and social equity and the Equity, Diversity, and Inclusion Principles of the School of Education and Human Development
  
  
• Knowledge and experience in higher education and student success
  
  
• Familiarity with recruitment, admission, and yield in higher education
  
  
• Strong experience with university systems that support customer relations, application and registration, and student success (Navigate, Slate, SIS)
  
  
• Strong collaboration skills and demonstrated ability to participate in teams toward a shared purpose
  
  
• Strong organizational and presentation skills
  
  
• Experience and success in working with diverse communities and first-generation college students
  
  
• Ability to work under and meet tight deadlines
  
  
• Attention to detail
  
  
• Ability to work independently and contribute as member of team, develop relationships with wide variety of internal and external constituencies
  
  

Conditions of Employment

• This is a grant-funded position. Continuation of the position is entirely dependent on the continued availability of the grant funds.
  
  
• This position will be required to transport oneself and work materials to and from in-state locations.
  
  
• Ability to work evenings and weekends as required.
  
  
• This position includes off-campus outreach and recruitment events in person as needed. During weeks without events, an onsite presence on campus in downtown Denver three (3) days a week is required.
  
  

An individual in this position must be willing and able to meet these requirements at the time of hire.

Employment Sponsorship

• Please be advised that this position is not eligible now or in the future for visa sponsorship.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $55,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by January 6, 2025. Those who do not apply by this date may or may not be considered.

Tentative Search Timeline:

• Priority will be given to complete applications received by January 6, 2025
  
  
• Potential dates for initial interviews are the week of January 13, 2025
  
  
• A potential start date is February 2, 2025
  
  

Required Application Materials:

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
  
  
• A current CV/resume
  
  
• List of three references (we will notify you prior to contacting both on and off-list references)
  
  

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu ​.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions about the position should be directed to Marlinda Hines, marlinda.hines@cudenver.edu

Questions about the application process should be directed to SEHD HR, sehdhr@ucdenver.edu

Qualifications :