Desktop Analyst - I

KEY JOB ELEMENTS:

Responsible for providing day to day equipment management and support as well as provide astute and professional end user support. Adhere to and execute documented Desktop policies, processes and procedures. Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system. Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Assist with the training of users regarding the proper use of hardware or software. Support remote users including remote desktop management tools and implementation. Provide tactical and strategic input on desktop related projects. Occasional travel between regional locations will be required. Other duties as assigned.

REQUIREMENTS:

An associate or bachelor’s degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field. Experience with emphasis in desktop operations and design preferred. Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures. Customer service orientation and strong verbal and written communication skills. Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems. Knowledge of endpoint and security management systems (Altiris, SEP) Experience with desktop imaging and configuration of PC and Apple computers. Experience supporting printers and scanners. Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom). Strong organization, prioritization, self-motivation, and problem resolution skills. Works effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel. Manages self while still keeping manager informed of all progress. Ability to rely on experience and judgment to set and accomplish goals. Analyze problems and recommend solutions. Ability to clearly articulate situations and opportunities to IT Management, in both spoken and written form, that are believed to be beneficial to the overall Desktop process and procedural flows. Adept at learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise. Ability to lift monitors, desktops towers, printers, and incoming boxes of computers and assorted technology.

ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.