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Mac Systems Administrator

Employer
Mercy University
Location
Dobbs Ferry, New York, United States
Salary
Competitive Salary
Date posted
Dec 12, 2024
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Job Details



Job Posting Summary

The Mac Systems Administrator oversees the software, hardware and facilities at Mercy University used by several majors in the Department of Communication and the Arts—including Music Production and Recording Arts, Design and Animation, Media Studies and Communication Arts. The position is responsible for the deployment, maintenance, and direct support of students and faculty with software or hardware issues, including students’ personal devices when they are used for coursework away from campus. All programs are located on Mercy’s Dobbs Ferry campus, including lab/classrooms, offices, a multi-room recording studio and ancillary workstations in the Library and Dorms.

Essential Job Functions & Responsibilities:
Operating Systems
  • Lead Mac administrator responsible for macOS, including system architecture, file systems, and user management
  • It is possible that minor support of Windows operating systems in environments with mixed platforms to all end users in the assigned department
User Management
  • Create and manage user accounts; configure new user accounts, handle password resets, and troubleshoot login issues
  • Understand and provide user permissions, profiles, and access controls
Troubleshooting and Support
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity
  • Provide assistance to end-users, addressing their queries, and resolving technical problems
Security and Maintenance
  • Implement security measures, managing firewalls, and ensuring data protection
  • Maintain macOS and applications up-to-date with the latest software updates and security patches
Documentation and SOPs
  • Document standard operating procedures (SOPs) and maintain documentation on an ongoing basis
  • Create and update troubleshooting documentation and other written guides to ensure consistency
  • Perform other duties as assigned
Qualifications

Required Skills & Experience:
  • Three to five years of experience working as a technology or IT software/hardware manager in an organization; experience in an institution of higher education strongly preferred
  • Strong verbal and written communication, organizational, and interpersonal and skills to interact with individuals at all levels of the institution
  • Independent decision-making and strong problem-solving skills to achieve positive outcomes
  • Ability to work in a fast-paced environment within tight deadlines, prioritizing needs
  • Flexibility with work schedule to accommodate urgent requests
  • Proficient with Macintosh computers (iMac, Mac Mini, Mac Studio), Synology NAS devices, Wacom Tablets, MIDI keyboards, audio I/O, iPads. Relevant software includes Microsoft Office, Adobe Creative Cloud, and Maxon products (ZBrush, Cinema4D, etc.)
  • Software experience with audio programs such as Pro Tools
Education Requirements:
  • Bachelor’s Degree in Information Technology, Information Systems Management, or related field
Suggested but not required:
  • Apple Certified Support Professional macOS or other Apple IT Certified designation
  • Certifications in MCSE (Microsoft Certified: Azure Solutions Architect Expert) or other relevant certifications are highly preferred

Company

Mercy University

Mercy University Mission Statement
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

About Mercy
Mercy University is a four-year, private, non-profit institution of over 11,000 students. The main campus is in Dobbs Ferry, New York with additional campuses in the Bronx, Manhattan and Yorktown Heights. Mercy University's main campus encompasses 55 acres alongside the picturesque Hudson River in Dobbs Ferry, a suburb of Westchester County, 25 miles north of New York City. In addition to academic and administrative buildings, it houses the University's residence and athletics programs. The Manhattan Campus is strategically situated in the heart of Manhattan at Herald Square. The Bronx Campus occupies 125,000 square feet at the Hutchinson Metro Center, a rapidly developing complex of corporate and health care organizations and businesses. The campus at Yorktown Heights also houses a significant number of essential administrative units

History 
Founded as a junior college in 1950 under the auspices of the Sisters of Mercy, Mercy University became a four-year college offering programs leading to the baccalaureate degree in 1961. The University received full accreditation from the Middle States Association in 1968. In the next half-decade, Mercy boldly set a course for its future with a series of actions which included declaring itself independent, non-sectarian, and co-educational, doubling the size of the existing physical plant, and initiating the first of many community outreach efforts to non-traditional student populations. Mercy's innovative spirit soared in the 1970s when it broadened its outreach through the establishment of extension centers and branch campuses throughout communities in Westchester County and New York City. This expansion enhanced the University's reached to the traditional college market and positioned the University on the leading edge of higher education for those who were the first generation in their families to seek college degrees and the adult student market. Always seeking ways to expand academic and career opportunities for its students, Mercy University was authorized to offer its first graduate program (in nursing) in 1981. Since then, 30 diverse graduate programs have been introduced, and in 2006, the University was granted authorization to offer its first doctoral program (in physical therapy). Mercy University has become one of the regional leaders in the preparation of healthcare professions as well as a leading provider of teacher education preparation for the New York City Schools and the surrounding communities. The University expanded its offerings to include online programs in the 1990s, and was soon granted the ability to offer entire degree programs online. Thousands of Mercy University students take one or all of their courses online through the more than 40 undergraduate and graduate programs offered. At the heart of Mercy University is its dedication to the motivated student, and the University's commitment to quality, student support, and affordability - as well as innovation - remains as strong today as ever.

Academics
The University offers more than 90 undergraduate and graduate programs in five schools: Business, Education, Health & Natural Sciences, Liberal Arts and Social & Behavioral Sciences. More than two dozen of the programs can be completed 100 percent online. Mercy University offers competitive financial aid and scholarship support. While the majority of students are New York residents, students represent 18 states and 43 countries. Mercy University offers small class sizes with an average student/faculty ratio of 20:1. The experienced and highly-qualified faculty includes Fulbright Scholars, published authors and national authorities who are dedicated to excellence in teaching. As experts and national and international leaders in their fields, they bring timely, relevant, real-world experience into the classroom, blending theory with practice. The more than 300 staff members are distinguished by their dedication and loyalty to the institution's mission and students.

Employment
We at Mercy University pride ourselves on being an Equal Opportunity Employer. Mercy University is committed to hiring the most qualified candidates such that the University may effectively and efficiently fulfill its mission. Mercy University provides a supportive environment for all employees to succeed while providing challenging, rewarding, and upwardly mobile career opportunities to build a career in terms of work experience and academic studies. Please check on the link below to view on current vacancies or visit our website at https://jobs.mercy.edu. AA/EOE.

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