Lead Application Specialist

Job Summary

Rhode Island School of Design (RISD) seeks a Lead Applications Specialist to work closely with client partners across the institution. This position is responsible for the implementation, continuous upgrade and support of RISD’s ERP system and other enterprise applications and services. Daily responsibilities include providing applications support for coding, testing, documenting, troubleshooting, refinement and installation of programs/systems in order to satisfy user requirements. As well, this role follows change management procedures in compliance with audit guidelines.

We seek a culturally competent candidate who will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities.

Essential Functions:

• Lead functional teams in the implementation of various enterprise applications and provide technical and analytical guidance/leadership to assist in the education and development of team members.
  
  
• Provide guidance to and serve as a point of escalation for applications specialists. May provide input to the Director on interviews, hires and performance situations.
  
  
• Assist Director in research projects to determine feasibility and/or applicability of new technology to IT projects. Participate in evaluating new software applications.
  
  
• Provide administrative software system support to complex programs/systems including coding, testing, documenting, troubleshooting, and refinement & installation in order to satisfy user and legal/regulatory and audit requirements.
  
  
• Analyze and troubleshoot application environment problems to determine proper resolution. Resolve complex technical problems involving multiple application environments and applying appropriate software patches. Follow up with users to ensure patches are applied and appropriately tested.
  
  
• Provide application administration to support all system related tools used by enterprise systems.
  
  
• Develop work statements and modification/enhancement specifications for review and approval by the Director and end user. Translate work statements and specifications into programming code using appropriate software development tools.
  
  
• Responsible for the Change Management procedures to verify program changes are maintained in accordance audit requirements, to comply with the separation of duties.
  
  
• Recommend, develop and maintain programming standards/policies/procedures to ensure the integrity and cohesiveness of custom programming.
  
  

Additional Functions:

• Assist in the areas of the ERP system and other Enterprise Application systems as needed.
  
  
• Work closely with the other OIT professional staff as appropriate.
  
  
• Provide on-call support and coverage for off-hours when necessary.
  
  
• Assist in the development and maintenance data import/export interfaces between the ERP system and various internal/external databases and systems as required.
  
  
• Perform other duties as assigned.
  
  

Required Knowledge/Skills/Experience

• BS degree in Computer Science or a related field or equivalent combination of education and experience.
  
  
• Five to seven years application programming experience plus demonstrated ability to lead large scale ERP system and service projects and to work directly with vendors.
  
  
• Previous experience delivering presentations to user departments and/or management as required.
  
  
• Must have experience supporting ERP systems preferably in higher education.
  
  
• Must possess excellent interpersonal and communications skills.
  
  
• Demonstrated ability to interact effectively with wide variety of users operating at all technical skill levels. Ability to interpret user needs to appropriate technology solutions.
  
  
• Must be able to work independently and as part of ad-hoc project-based groups.
  
  

Preferred Qualifications:

• Experience and familiarity with Datatel software applications, Envision toolkit, Colleague Studio and SQL, Java/J2EE a plus.
  
  

Union:

No

Work Schedule:

35 hours per week; 12 months per year

Employment Status:

Full-time; Exempt; Regular

Grade:

560EX

Work Modality

Remote

Documents Needed to Apply:

Resume (Required)

Cover Letter (Required)

Salary Grade Structure

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Information Technology Services