Director of Admission Systems

Job Summary:

The Director of Admissions Systems is responsible for directing all aspects of the admissions management system, including external interfaces, web development, and portal services, to ensure a smooth workflow, quality customer service, and compliance with federal, state, and institutional regulations. This role collaborates closely with the admissions team, IT, and other university departments to enhance the applicant experience, streamline workflows, and improve data-driven decision-making. The Director oversees system integrations, reporting, troubleshooting, and staff training on admissions tools, optimizing systems to meet evolving demands. Additionally, they lead projects aimed at modernizing admissions processes, balancing operational efficiency with exceptional service to prospective students.

Due to the University closure from December 23, 2024 to January 6, 2025, delays in the application process may occur. We appreciate your patience as we work diligently in reviewing all applications.

Duties & Essential Job Functions:

1. Manages configuration, maintenance, and upgrades of the admissions management system and related interfaces (Slate, PeopleSoft, etc.).
2. Refines admissions processes for efficiency, leveraging automation and best practices to improve applicant experience.
3. Maintains compliance with federal, state, and institutional regulations, including data security and privacy standards.
4. Maintains the integrity, accuracy, consistency, and accessibility of admissions data to facilitate informed decision-making.
5. Develops and analyzes reports to provide insights on admissions trends, system performance, and key metrics.
6. Ensures reliable integration of admissions systems with other institutional platforms (e.g., CRM, SIS).
7. Ensures a seamless user experience for applicants and staff, troubleshooting issues as they arise.
8. Designs and delivers training programs for admissions staff on system usage, updates, and best practices.
9. Leads cross-functional projects related to admissions systems upgrades, integrations, and implementations, overseeing associated staff and student employees/interns.
10. Serves as Admissions Functional Lead with IT and other departments to align systems with institutional goals.
11. Maintains relationships with system vendors, staying updated on new releases and support resources.
12. Facilitates and encourages professional development opportunities for technology staff, ensuring all team members are well-informed about industry trends and best practices.
13. Contributes to the admissions department’s strategic vision, researching and implementing new technologies to support enrollment goals.
14. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor’s degree
• 5+ years of experience managing student information systems (ex. Slate, PeopleSoft, Banner, or Oracle) and project management experience, with a record of successful system upgrades, integrations, and implementations.

Preferred Education & Experience:

• Bachelors of Science in Computer Information Systems or related Master’s Degree.
• Demonstrated experience with databases in higher education

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Proficiency with PL/SQL, SQR, Slate, ImageNow, PeopleSoft SA or other related products pertaining to reporting and recruiting.
• Knowledge of customer service processes and techniques.
• Knowledge of emerging technologies in higher education admissions.
• Proficient in the use of Microsoft Office to include Word, Excel, Access databases, and Outlook.
• Skill in the use of educational ERP systems.
• Ability to manage multiple projects and meet deadlines.
• Ability to clearly communicate information.
• Ability to work evenings, weekends as required.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.