Learning Technology System Administrator

Salary:

Minimum $79,500 ANNUAL (12 months)
Depending on Qualifications
Starting salary will be based on experience and qualifications. Well qualified applicants can
anticipate earn between $79,500 - $87,500, with final salary based on experience and
qualifications.

Employees in this position can expect to receive benefits such as generous vacation,
holidays, and paid time off; competitive insurances and savings accounts; retirement
benefits.

Job Summary:

Do you enjoy helping people use technology and have a background in teaching and learning or career services? If so, then this may be the career opportunity you've been looking for. The Division of Information Technology (DoIT) is seeking two Learning Technology System Administrators for the Learn@UW-Madison service within the Academic Technology department. Learn@UW-Madison is a dynamic team of professionals who support the mission of teaching and learning with technology at UW-Madison (for more on Learn@UW-Madison, see https://it.wisc.edu/academic-technology ).

The individuals in these new positions will administer and support tools designed to assist instructors and students with teaching and learning as well as career services-related endeavors such as interviewing and job searching. They will do this by providing the following for our cloud-hosted applications: Configuration, quality assurance, documentation, consultation, user support, vendor management, and internal process improvement.

DoIT provides information technology services to UW-Madison, all UW campuses, and the Universities of Wisconsin and other agencies, employing approximately 600 people and operating with a budget of approximately $100 million. DoIT team members are part of an exciting and dynamic work environment that builds on organizational principles such as family and personal life/work balance; an inclusive, respectful and supportive work environment; alignment with the Universities of Wisconsin's teaching, learning, and research mission; collaboration; and innovation. For more information, please see our website: https://it.wisc.edu .

Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Responsibilities: Configures, integrates, administers, and provides advanced and varied consultation, project management, and operational support of highly complex applications or services with a large number of users. Anticipates issues and devises resolution methodology to support the business operations of the institution.

• 5% Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
• 5% Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
• 20% Troubleshoots hardware, software, and system problems and resolves issues and questions by working with vendors
• 10% Participates in the evaluation of vendor software releases and impact
• 5% Coordinates and monitors updates and the installation of upgrades and patches
• 10% Recommends application enhancements or changes that may involve custom design, integrations, and third-party products
• 15% Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
• 10% Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed
• 5% Plans and directs staff implementation of small to medium technical projects related to system as needed
• 5% Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features
• 10% Works collaboratively with the Division for Teaching and Learning Business Owners to understand their goals and to ensure IT services are aligning with their business objectives for teaching, learning, and career services

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

Required Qualifications:

- Professional experience of administration of an application with a moderate to large number of end users (Minimum of one year experience preferred)
- Professional experience working directly with a learning management system, other learning technologies, career services application, or related software (Minimum of one year experience preferred)
- Professional experience related to application support, either in a technical support area, academic department, computer lab, help desk, library, or training environment (Minimum of one year experience preferred)
- Proven experience in effectively communicating with customers, end users, business owners, and/or other stakeholders

In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:

- Hands-on experience with Gradescope, Handshake, 12twenty, or Big Interview
- Experience with direct support of faculty, instructors, and staff in a higher education environment
- Experience with software testing and quality assurance practices
- Experience managing vendor-hosted software and vendor relationships
- Experience creating high-quality technical documentation for software and systems

Work Type:

Full Time: 100%

This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved remote work agreement (RWA) agreement, which is reviewed and approved annually. An RWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Appointment Type, Duration:

Ongoing/Renewable

Additional Information:

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

How to Apply:

Click on the "Apply Online" button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Contact:

Katelyn Spanbauer
katelyn.spanbauer@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Application Administrator II(IT109)

Department(s):

A06-INFORMATION TECHNOLOGY/AT/MADISONELEARNING

Employment Class:

Academic Staff-Renewable

Job Number:

308623-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .