CO Medical Office Coordinator

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Department of Psychiatry and Behavioral Sciences is seeking a CO Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ family members, referring physicians, and third-party carriers with regard to patient-related issues. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates a multi-faceted clinical/research office.
• Assists patients, referring physicians, and third-party carriers to resolve patient-related issues. Researches and prepares specialized reports and budgets.
• Schedules patients for laboratory tests, medical examinations, and consultations.
• Acquires medical/psychiatric records of patients.
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Types routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribes machine dictated medical reports and other documentation using medical terminology.
• Performs data entry of consult questionnaires.
• Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
• Answer telephone, screens callers, relays messages, and greets visitors.
• Maintains calendar, schedules appointments and meeting rooms.
• Review, sort, and file mail; locate material from files.
• Assists with making routine travel and accommodation arrangements.
• Coordinates the servicing of office equipment.
• Operates computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
• Completes various request forms for office supplies and equipment as directed.
• Performs miscellaneous related duties as assigned.
• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special Knowledge, Skills, & Abilities

• Ability to work independently.

• Attention to detail and good proofreading skills.

• Excellent communication skills both written and oral.

• Excellent organizational skills requires balancing multiple assignments.

• Ability to interact effectively with individuals at all levels and from diverse cultures.

• Clinical sensitivity required.

• Knowledge of medical terminology.

• Experience in the Johns Hopkins system strongly preferred.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator
Job Posting Title (Working Title): CO Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($44,107 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: ​​​​​​​SOM Psy General Psychiatry
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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