Assistant Director, The HUB - Office of the Provost
- Employer
- Carnegie Mellon University
- Location
- Pittsburgh, Pennsylvania, United States
- Salary
- Competitive Salary
- Date posted
- Dec 9, 2024
View more categoriesView less categories
- Position Type
- Administrative, Student Affairs, Enrollment Management, Financial Aid, Other Student Affairs
- Employment Type
- Full Time
Job Details
The Office of Enrollment Management comprises five functional areas, including The HUB - a one-stop student service center that provides individualized, professional and highly efficient enrollment services to students and families. The HUB and the other offices within Enrollment Management, including the Office of Admission, University Registrar’s Office, Student Financials and Enrollment Systems,, and the Office of International Education, work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation.
The HUB staff are responsible for delivering comprehensive services and counsel for matters related to financial aid, billing and payments, ID cards, and registration and academic records with the goal of supporting and enhancing Carnegie Mellon’s recruitment, retention and persistence goals..
We’re seeking an Assistant Director of The HUB to join the team! The role is responsible for providing enrollment-related support services and counseling to current undergraduate and graduate students and family members.
Core responsibilities include:
- Provides comprehensive counseling to students and parents regarding the undergraduate and graduate enrollment and related processes. Respond to and resolve all inquiries from students and parents regarding University enrollment policies and practices. Review and resolve student enrollment and tuition issues.
- Counsels and advises students and parents concerning the financial aid process and eligibility requirements and resolves related disputes. Recommend and make arrangements for financing alternatives for students and parents. Evaluate financial aid applications, determine student’s eligibility for federal, state, and institutional grants, loans, and student employment financial aid awards. Advising students and families through the special and unusual circumstances process.
- Acts as liaison between Enrollment Management and specific colleges to assist colleges in understanding student enrollment processes.
- Establish and maintain relationships with students, families and academic departments within the college model.
- Design and deliver information and services to all students via presentations, webinars and tabling events.
- Advise on student account payments for tuition, fees, room, and board and resolve disputes. Create individualized payment arrangements with students. Manage assigned student caseload for student retention and persistence efforts.
- Evaluates processes, gathers data, analyzes alternatives, and proposes solutions to streamline services.
- Assists in the selection and training process of newly hired staff and work-study students.
Qualifications:
- Bachelor’s Degree
- 1-3 years of experience in customer service in addition to academic registration and enrollment experience
- Previous financial aid administration experience is highly desired
- Excellent organization, problem-solving, reasoning, and interpersonal skills
- A combination of education and relevant experience from which
comparable knowledge is demonstrated may be considered
- Successful background check
Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.
Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!
For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
Enrollment and Registration
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
- Please visit “ Why Carnegie
Mellon ” to learn more about becoming part of an
institution inspiring innovations that change the world.
- Click here to view
a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity
Employer/Disability/Veteran .
-
Statement of Assurance
Company
Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.
A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course.
Carnegie Mellon was founded in 1900 by Andrew Carnegie under the premise that a school established to foster and develop the technical skills of its students would soon produce students and graduates whose work would astound Pittsburgh and the world. Over 120 years later, our institution continues to produce talented alumni and draws faculty and staff eager to be a part of the university's creative, passionate and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration.
Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.
With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it.
Pittsburgh is home to over 86,000 students from 10 colleges and universities. Pittsburgh was ranked as one of the top U.S. cities for millennials.
Some 177,000 people work in Pittsburgh's tech-related industries, and their ranks continue to grow as the city tops lists for jobs. Networking opportunities, small business accelerators, and an innovative community make the city appealing to entrepreneurs, especially recent graduates.
Pittsburgh is emerging as a tech and culture hub that The Washington Post praises for its "world-class art museums and colorful neighborhoods."
Robotics and software engineering lead the way. The city is home to Google, Uber and Apple offices and a budding ecosystem of tech startups including Duolingo, Modcloth and 4Moms, all of which have CMU roots.
Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.
You’ll find CMU locations nationwide — and worldwide. Silicon Valley. Qatar. Africa. Washington, D.C. To name a few.
If your heart is in your work, come work with us.
Carnegie Mellon University isn't just one of the world’s most renowned educational institutions — it’s also a hotspot for some of the most talented doers, dreamers and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues — and you’ll have the satisfaction of delivering work that truly matters.
Carnegie Mellon University offers a wide range of competitive employee benefits to help you live well. Benefit eligibility varies based on the hours per week employees are scheduled to work and the employee's geographic location
We seek to cultivate diverse populations and perspectives and promote equity and inclusion. Our devotion to these ideals springs from a core belief in the power of education to be a transformative and enriching force for every person, irrespective of their background, identity or life circumstances.
Inclusion and belonging are intricately interwoven into the very essence of our university, helping to shape our values, policies and practices. Diversity, equity, inclusion and belonging are not only central to our ethos but also indispensable to our pursuit of academic excellence and innovation.
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