Senior Technical Specialist

Senior Technical Specialist


Department: OIT General


Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities toapply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.

The Senior Technical Specialist will work with the Office of Information Technology (OIT) as a whole, and the Coordinator of Instructional Technology, to develop and deliver training/workshops for a variety of software/hardware applications, support faculty and students with the Learning Management System (LMS) and a variety of technologies integrated with the LMS, and to help realize and shape the current and future goals of OIT.


Key Responsibilities and Duties:

• Assist in the maintenance and development of the Blackboard Learning Management System under the lead of the Coordinator of Instructional Technology;
• Develop and deliver training for all Microsoft 365 applications;
• Develop and deliver training for Adobe applications, such as Creative Suite, Sign, Acrobat, and others (leveraging the innovations around Firefly);
• Stay current of various AI tools used in higher education and learning management systems;
• Research and stay current of AI detection tools;
• Develop and deliver training for AI tools;
• Support and train students, staff, and faculty on the use and troubleshooting of the learning management system;
• Support and train students, staff, and faculty on the use of proctoring systems and software;
• Other duties as assigned.
  

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:


Master’s Degree in Instructional Technology, Information Technology, Computer Science, or closely related field, with two (2) years of experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network systems administration, or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• 2+ years of work experience in higher education;
• 3+ years of experience using and supporting Blackboard with at least 6 months of experience using the Ultra course view;
• 3+ years of experience with Microsoft Office 365 applications, including: Word, Excel, PowerPoint, SharePoint, OneNote and others;
• 3+ years of experience with Adobe applications, especially Sign and Acrobat;
• Excellent communication, interpersonal, and telephone skills;
• An ideal candidate will be committed to the mission of the community college and demonstrate the ability to work effectively with professional, non-professional, and student personnel.
  

Additional Information:


Salary Range: $74,383 - $83,182, in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus
  

Need more info: https://www.massbay.edu/employment/benefits


Position Type: MCCC-Professional Grade 6


Application Deadline: December 20, 2024, or thereafter until filled.


To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College’s Affirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.