Director of Student Engagement and Communications
- Employer
- Middlebury College
- Location
- Vermont, United States
- Salary
- Salary Not specified
- Date posted
- Dec 3, 2024
View more categoriesView less categories
- Position Type
- Faculty Positions, Communications, Media Studies
- Employment Level
- Mid-Level
- Employment Type
- Full Time
Job Details
Director of Student Engagement and Communications
Description
The Director of Student Engagement and Communications leads the student service functions for Student Financial Services (SFS), managing the delivery of services to students, and the position executes the SFS student engagement and communications plan, which the position developed in collaboration with the SFS management team and key campus partners.
This is a full time, benefits eligible, salaried position with a hiring range of $72,480-$90,594 per year. This is an in-person position.
Core Responsibilities:
- Lead One Stop functions by developing and managing effective,
compliant, and efficient processes for student support programs,
student loans, student health insurance, and financial literacy.
Including developing a student financial literacy program based on
best practices and incorporate a student ambassador program with
student employees and engage services of third party
service.
- Supervise, hire, and train ten student employees for customer
service skills, financial aid knowledge, and student accounts
proficiency.
- Manage a portfolio of about three hundred of Middlebury's
highest financial need undergraduate students, meeting in person
regularly and providing individualized support for student
success.
- Develop and execute student engagement and communications plans
for specific undergraduate student populations and for students of
the Schools and Institute.
- Strategize for best use of SFS web site as it relates to
engagement and communications plans; develop new content and
partner with Communications on pre-recorded presentations and video
tutorials.
- Manage student book loan and student book support
programs.
- Manage student health insurance plan, including oversight of
vendor, fiscal monitoring, enrollment files, counseling students,
and troubleshooting issues.
- Serve as primary liaison across Student Financial Services, Faculty, and the Dean of Students Office
Requirements
- Master's degree preferred; Bachelor's degree required in
related field.
- At least ten year's experience delivering student services,
preferably in a higher education field.
- Must have ability to cultivate relationships with a diverse
range of people and campus partners.
- Must have supervision experience, preferably at least ten
years.
- Knowledge and experience of financial aid, student accounts,
and student services required.
- Significant experience leading customer service or one stop
operation with enthusiasm for interactions
- Strong verbal and written skills, specifically for articulating
aid policy and accounts receivable.
- Must be a strong team player, willing to use technology, valuing diversity, and open to perspectives.
Physical Demands and Working Conditions
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Other:
Offer is contingent upon successful completion of a criminal background check.
Benefits
As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:
- MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings.
- Spouses or domestic partners of benefits-eligible employees are
eligible to receive a Spouse/Partner card with the same privileges
as the employee card (except door access).
- Discounts on season passes at Middlebury College Snow Bowl, the
Ralph Myhre Golf Course and the Rikert Outdoor Center.
- Access to our
Partner Inclusion Program that provides comprehensive support
services to the spouses and partners of Middlebury
employees.
- A full listing of our benefit offerings can be found on our
website by following this web link: https://go.middlebury.edu/benefits
- Or click see some of the other fun perks of working at Middlebury, whether in Vermont or Monterey!
Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.
To apply, visit: https://apply.workable.com/middleburycollege/j/EE93EE4410/
jeid-45960bd3e4e7ab49842c5a26fd56b962
Company
Middlebury is one of the country's top liberal arts colleges. It offers its students a broad curriculum embracing the arts, humanities, literature, foreign languages, social sciences, and natural sciences. Middlebury is an institution with a long-standing international focus, a place where education reflects a sense of looking outward, and a realization that the traditional insularity of the United States is something of the past. We seek to bring to Middlebury those who wish not only to learn about themselves and their own traditions, but also to see beyond the bounds of class, culture, region, or nation. Indeed, the central purpose of a Middlebury education is precisely to transcend oneself and one's own concerns. This transcendence may come for some through the study of other cultures; for some through the study of the environment; for others it will come through inquiry into such fields as physics or philosophy, mathematics or music.
Middlebury's undergraduate college is enriched by its other programs. Every summer, the main campus in Vermont is transformed into an institution single-mindedly devoted to the study of nine foreign languages and cultures, and the use of English is virtually banned for the participants, among whom are many Middlebury undergraduates. In the Green Mountains lies Middlebury's Bread Loaf campus, where for six weeks each summer the Bread Loaf School of English is in session. This is followed by the Bread Loaf Writers' Conference, which brings together 200 authors and aspiring authors for 11 days of intensive exchange about the art of writing. The Bread Loaf School of English is in session each summer not only in Middlebury but also at Lincoln College, Oxford, in the United Kingdom; at St. John's College in Santa Fe, New Mexico; and at the University of North Carolina at Asheville
There is also an overseas dimension to Middlebury College. The C.V. Starr-Middlebury Schools Abroad are located in Belo Horizonte, Berlin, Bordeaux, Buenos Aires, Concepción, Córdoba, Ferrara, Florence, Getafe, Guadalajara, Hangzhou, Irkutsk, La Serena, Logroño, Madrid, Mainz, Montevideo, Moscow, Niterói, Paris, Poitiers, Santiago, Temuco, Tucumán, Valdivia, Valparaíso, Xalapa, and Yaroslavl. These schools enroll more than 300 undergraduate and graduate students who seek to further their foreign language skills and immerse themselves as fully as possible in the host culture through academic study as well as direct experience.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert