Student Support Coordinator

Supplemental Information

Baton Rouge Community College (BRCC) seeks to fill the position of Student Support Coordinator. The Student Support Coordinator is located in the Registrar's Office. This is a full-time position. This position will be opened until it's filled!

REPORTS TO :
Registrar

COMPENSATION:
Anticipated starting salary will be commensurate with education and work experience. For more information about Baton Rouge Community College (BRCC), visit http://www.mybrcc.edu/.

APPLICATION INSTRUCTIONS:
Applications for this position should include a cover letter, resume/CV, transcripts, and names of contact information for three (3) work-related references. These documents must be attached to your application to be considered.

***Incomplete applications will not be considered***

CONTACT INFORMATION:
Jean Stepter, Talent Acquisition
Office of Human Resources
Baton Rouge Community College
201 Community College Drive
Baton Rouge, LA 70806
RecruitTalent@mybrcc.edu

A criminal background check will be required of all selected applicants. An offer of employment is contingent upon passing a pre-employment background check.

This organization participates in the E-Verify program. For more information on E-Verify, please contact DHS at (888) 464-4218.

BRCC is proud to be an Equal Opportunity Employer. We promote diversity of thought, culture, and background, which connects the entire BRCC family. We don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our students, and our institution.

Voluntary Self-Identification of Disability

As an executive branch state agency, the Baton Rouge Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities. In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five (5) years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator’s website at https://www.doa.la.gov/doa/office-of-state-ada-coordinator/ .

Minimum Qualifications

Minimum Qualifications

Required Education:

• Associate degree in any related field

Required Experience:

• One year of experience in higher education

Substitution for the required education or experience:

• Associate degree or minimum of one year of experience in higher education

Required Knowledge, Skills, & Abilities

• Ability to concentrate and pay attention to detail are necessary in order to complete detailed work accurately
• Ability to maintain confidentiality to protect student records
• Ability to take responsibility, set goals, prioritize and organize tasks and workload in order to complete assignments in a timely manner
• Ability to effectively cooperate with co-workers
• Ability to use PC and keyboard to perform data entry
• Knowledge of Microsoft Office Suite
• Ability to solve problems and think critically and independently for organizing and completing work
• Excellent interpersonal communication skills are required, including courtesy and tact in order to deal effectively with callers, students and visitors to provide information clearly effectively
• Ability to understand instructions in order to complete assignments correctly and thoroughly

Preferred Qualifications:

Preferred Education:

• Bachelor's degree in any related field

Preferred Knowledge, Skills, & Abilities

• Familiarity with integrated student information systems, preferably Banner

Job Concepts

The Student Services Coordinator plays a key role in supporting students’ academic and personal success by providing resources, guidance, and administrative assistance.

40% Serve as the first point of contact for students with questions about admissions, registration, financial aid, and campus services.

30% Assist students in navigating administrative processes, including course registration, academic petitions, and resolving issues.

20% Maintain student records, ensuring accuracy and compliance with institutional policies and privacy regulations.

5% Attend and assist in planning campus events organized by the Registrar’s Office

5% Other duties as assigned



Benefits for unclassified employees are determined by the individual hiring authority.