Operations and Support Analyst

Job Summary

The Digital Learning Solutions (DLS) Operations and Support Analyst is a competent professional who works independently with general supervision. This role will play a pivotal role in maintaining on-site operational excellence at the PNW campus and providing data expertise to the DLS team. This position requires a balance of operational support, engagement, and data analytics responsibilities to ensure optimal performance and support strategic decision-making. Key duties include: ensuring quality tier 2 support and managing PNW-specific communications, utilizing LMS data tools for report generation and stakeholder support, and performing additional duties. A successful candidate will demonstrate a deep understanding of system capabilities, a commitment to data-driven solutions, and the ability to effectively communicate and collaborate with stakeholders across the organization. This position requires on site support at PNW campus but may allow for some remote work.

This position will be onsite at the PNW Hammond location but you will work alongside Purdue system colleagues across all four campuses: FW, NW, WL, and Indianapolis.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We're Looking For:

Education and Experience Required:

• Bachelor's degree in computer science, information technology, business, data, or related fields.
• Two (2) to three (3) years of experience in data analytics, LMS administration (Brightspace preferred), project management, interfacing with vendors and stakeholders to drive project success, managing change, and implementing solutions

Skills Needed:

• Demonstrated ability to do root cause analysis, systems testing, defect tracking and resolution
• Knowledge of project management and organizational change management
• Demonstrated skills in report writing, data analysis, and analytical thinking
• Working knowledge of system design and analysis practices
• Personal ‎competencies in integrity, flexibility/adaptability, stress management, judgment/problem ‎solving and drive for results
• Ability to:
  • solve problems, facilitate meetings, resolve conflict and lead teams to consensus
  • effectively communicate with technical and non-technical audiences at various levels
  • accept and instigate change and accept project priorities
  • prioritize personal and work group tasks and work independently to deliver results
  • organize and analyze data to address business questions
    

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
  

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.