SYSTEM SUPPORT ANALYST

Hiring Department

Division of Information Technology

Job Description

• Provide end user hardware device support by: serving as an information resource related to various device and peripheral systems, including PC, Mac and mobile device operating systems and application programs. Install, configure, and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.

• Provide local area network support by: investigating, determining severity, resolving, or appropriately escalating various LAN systems problems; troubleshooting network-related problems and compatibility of end-user device; and working with LAN engineers, network analysts, and systems administrators to assist in providing support and back up as required.

• Provide applications / software support by: providing specialized support for University supported email applications, second tier support on approved software and applications, and integrate different computing systems for users if possible and when necessary.

• Provide training by: one-on-one training to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.

• Serve administrative duties by: creating, planning, testing, implementing and documenting projects to better serve users’ need; and consult with users regarding commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

• Responsible for working in collaboration with other team members, and other support groups to maintain division wide continuity: Active Directory configurations, system management tools (SCCM and JAMF), backup solutions, file storage, network functionality, hardware maintenance, and ITSM usage and escalation.

Shift

Monday – Friday 8am – 5pm Monday - Friday, 8am - 5pm, may include some nights and weekends

Minimum Qualifications

High school diploma required.

Experience supporting computer device hardware, software and operating systems.

In depth knowledge of Microsoft Windows and Microsoft Office

Macintosh support experience.

Strong customer service skills

Ability to lift and maneuver 50 pounds.

Preferred Qualifications

Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.

Anticipated Hiring Range

Salary Range: $16.00 - $22.00 commensurate with experience

University Title: System Support Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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