Specialist - TRIO & Special Projects
- Employer
- Columbus State Community College
- Location
- Columbus, Ohio, United States
- Salary
- Competitive Salary
- Date posted
- Nov 13, 2024
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Other Student Affairs, Student Activities & Services
- Employment Type
- Full Time
Job Details
Compensation: $18.50
Job Summary
The Specialist, TRIO & Special Projects, provides customer service to all TRIO program participants and those who enter the TRIO space. This position assists stakeholders in person, by phone, via email, and through virtual appointments. The Specialist communicates with leadership of all TRIO programs and other student services areas to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate. This role works on special projects within the TRIO department.
TRIO Services & Student Support
- Provides support for the TRIO & Special Projects area.
Assumes general responsibility for the operation of the assigned
function, subject to management overview and supervision. Regularly
interacts with students and occasionally parents and school
partners in person, by phone, via email, and mail. Gathers
information from students to understand and evaluate individual
circumstances and make appropriate referrals. Interprets relevant
policies, procedures, and guidelines to determine the best course
of action.
- Provides information and resources to students for all TRIO
programs. Assists TRIO Director and TRIO Program Managers in
planning and preparing for special events and various initiatives
to support TRIO student focus. Assists with workshops and explains
TRIO programs, providing ongoing student support needs.
Customer Service
- Services customers using expertise and experience in the
specialized function. Resolves customer complaints and problems.
Interprets and responds to student inquiries regarding all TRIO
programs in person, by phone, via email, and through virtual
meetings.
- Facilitates engaging presentations and general support to new
students and their families. Provides guidance on department and
campus processes.
- Performs various administrative, clerical, and recordkeeping
functions in support of TRIO programs. Handles general
administrative tasks such as scanning documents, distributing and
processing mail, updating and ordering TRIO program
publications/forms, and ordering various office supplies.
- Ensures confidentiality of student records and other
information. Maintains TRIO database and supports collection of
documents for reports.
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
- High School Diploma or GED
- Three (3) years of clerical experience
- State Motor Vehicle Operator's License or demonstrable ability
to gain access to work site(s).
- Experience with databases is preferred
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:
Full time
Union (If Applicable):
Scheduled Hours:
40
Additional Information
In order to ensure your application is complete, you must complete the following:
- Please ensure you have all the necessary documents available
when starting the application process. For all faculty positions
(Instructor, Annually Contracted Faculty, and Adjunct), you will
need to upload an unofficial copy of your transcript when
completing your aplication.
- Prior to submitting your application, please review and update
(if necessary) the information in your candidate profile as it will
transfer to your application.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Company
At Columbus State Community College, we pride ourselves in being Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. By joining our team, you will contribute to our mission to educate and inspire an entire community of learners. Together we can change lives and help our students achieve their goals.
Our Work Culture
We are teachers, administrators, and staff members committed to a common goal: student success. We believe that fulfilling lives are grounded in self-awareness and continuous learning. We embrace bold ideas, lead by action and example, and recognize that more can be accomplished together than alone. We believe that a community college needs to look like the community. With that in mind, we are a proud reflection of the demographics of Central Ohio, and we leverage the College’s rich diversity to strengthen our community and increase regional prosperity.
About the College
With an annual enrollment of 45,000 students, Columbus State Community College is the largest community college in Ohio and among the largest community colleges in the nation. The College offers more than 300 associate degrees and certificates, making it an entry point to higher education and the workforce.
This is possible in large part thanks to the 2,500 dedicated employees who share their knowledge and experience. In addition to the downtown Columbus campus and the Delaware campus, Columbus State has six Regional Learning Centers as well as Industry Sites and Educational Partner Sites located throughout the region.
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