Manager, Instructional Design & Training

Manager, Instructional Support Programs



Georgia State University



Instructional Innovation and Technology



Learning & Production Environment



Why work at Georgia State University (GSU)? GSU is listed among the top 5 most innovative university (U.S. News & World Report, 2025). It is a thriving research institution that provides a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows.

Putting technology to work at Georgia State University. Are you passionate about technology, your clients’ success, and looking to make a difference? Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation and Technology (IIT), seeks to inspire, support, and enable innovative solutions to advance learning, research and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating and implementing new models of higher education for a community of distinct learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity and efficiency are key.

Are you looking for an opportunity to enter an innovative work environment for technology? Do you enjoy seeking solutions to technical issues and providing exceptional customer service? If so, you are just who we need.

WHAT MAKES GSU A GREAT PLACE TO WORK?

· Generous benefits, including health, dental, vision, tuition assistance program, retirement, etc.

· A knowledge-sharing organization that works collaboratively with diverse partners.

· A flexible work environment

WHAT MAKES THE INSTRUCTIONAL INNOVATION AND TECHNOLOGY DIVISION A GREAT PALCE TO WORK?

· Professional development opportunities

· The opportunity to be on the cutting edge of technology.

· You will work with compassionate team members.

· You will feel a sense of purpose and accomplishment.

· You will have work in a collaborative and creative environment.

Georgia State University’s Instructional Innovation and Technology (IIT) is seeking a skilled and diverse professional Manager, Instructional Support Programs to join our vibrant and growing team. Under the general supervision of the Assistant Director, Learning Environments Resources and Support, this position will create the instructional knowledgebase, workflows, and faculty trainings to address the increased focus on technology use in the classroom and the need for hybrid/flexible models.

HERE’S WHAT YOU WILL DO

The scope of responsibilities for this position will include these essential duties but is not limited to the following:

· Apply instructional design principles and pedagogical best practices to create and design instructional knowledge base, workflows, and training offerings to maximum effectiveness in relation to the technology available in line with services and programs being offered. Identifying key areas where additional instructional resources can improve or enhance University initiatives.

· Coordinate instructional design project work, leadership and project management, and serve as project manager for instructional design projects, communicating progress to leadership.

· Mentor employees and student assistants with the coordination, distribution and support of technology related to supplemental instructional support and events in general schedule spaces.

· Gather and produce detailed reports on the efficacy of available knowledgebase from the faculty community and recommend changes in modality to increase utilization and program alignment.

· Collaborate with other department leaders in the creation, delivery and awareness of instructional knowledge base, workflows, and training offerings.

Qualifications :

Minimum Hiring Qualifications:
Bachelor's degree and four years of related experience, or a combination of education and related experience.

Preferred Hiring Qualifications:

Demonstrated ability to train faculty/staff on instructional technology and pedagogical tools in a higher education setting.

· Experience with Faculty Development Programs and designing, implementing, or supporting simulcast or hybrid teaching environments.

· Skills: Project Management, Resource Management, Data-Driven Decision Making

· Knowledge of Learning Management Systems (LMS) and Pedagogical Best Practices

· Superior communication skills with an emphasis on clear, supportive instruction and the ability to work collaboratively with diverse stakeholders.