Care Coordinator

Hiring Department

The Dean of Students’ office is committed to helping students connect to the resources needed to be successful at Mizzou. Our office plays a central role in overseeing programs and services that promote student thriving and engagement outside the classroom. We encourage growth and exploration, provide care and promote accountability.

Job Description

Primary responsibilities of this position will be to support all students toward appropriate self-care, self-management, and self-advocacy. The Care Coordinator works with students experiencing varying levels of crisis and concern including, but not limited to, academic, personal, financial, mental and physical health, and family issues. This position is highly collaborative and plays an active role in non-clinical student case management, developing and implementing both long- and short-term response plans. This position is part of the Office of the Dean of Students within the Division of Student Affairs.

Student Services

• Serve as primary resource for managing student issues related to crisis intervention and coordination with other university departments.
• Manage referrals of distressed students from administration, faculty, staff, and other members of the university community and provide feedback to referral agents.
• Maintain an ongoing caseload (initial assessment and follow up care).
• Enhance and strengthen relationships throughout the campus community.
• Coordinate and connect students with health services, academic support, and other campus and community resources to promote overall wellbeing.
• Provide support in accessing and securing basic needs resources, including food, housing, medical, transportation, and emergency financial assistance.
• Provide short term/triage case management and crisis intervention.
• Develop and distribute reports, forms, and educational materials.

Conflict Resolution

• Help students improve communication skills and clarify expectations in a safe, non-threatening environment, so there will be increased acceptance of outcomes.
• Listen to student concerns regarding campus life in and out of the classroom, to include roommate disputes, conflict with faculty members, confusion over advising, and appeals.
• Advise students in accountability referrals and Standard of Conduct matters.

Operations

• Improve operations and implement systems which will better track services and referrals to aid MU students.
• Maintain files, records, and databases that are protected for student privacy.

Outreach/Educational Programming

• Aid in campus outreach and education efforts to better inform students of their resources and assist them in developing life skills.

Shift

Monday - Friday

8:00 a.m. - 5:00 p.m.

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Master’s degree in Higher Education Administration, Counseling, Social Work, Psychology, or a closely related field is preferred.
• Two to four years of progressively responsible full-time experience in student affairs practice in higher education or related field.
• The successful candidate should have some combination of knowledge and skills in the following areas:
  • Emergency response/crisis intervention
  • Experience in counseling/social work
  • Commitment to students’ rights to privacy
  • Knowledge of college student development theory, risk factors, and current trends in student support services
  • Conflict resolution
  • Understanding legal issues related to student affairs and Student Code of Conduct
  • Collaborate effectively with a diverse constituency
  • Working effectively under pressure
  • Working as member of a team and independently
  • Strong work ethic
  • Excellent verbal and written communication
  • Well-developed interpersonal relations
  • Knowledge of Family Educational Rights and Privacy Act (or FERPA)
  • Ability to speak in front of audiences of varying compositions and sizes

Anticipated Hiring Range

Salary Range: $18.50 - $29.21 per hour, commensurate with education and experience; paid on a biweekly basis.
Grade: GGS-008
University Title: Student Service Coordinator I
Internal applicants can determine their university title by accessing the Talent Profile title in myHR.

Application Materials

Submit a completed application, cover letter, contact information for three (3) professional references (including current supervisor, if applicable) and résumé.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

53918