HR Employee Experience Center (EEC) Specialist - B

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Weekly Work Hours

40

Compensation Range

Staff Range N06

Salary Minimum

$65,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

About Us

The Employee Experience Center has a fantastic opportunity to attract a talented individual to join its team to help build the future of HR and its’ transformation at Dallas College. We’re looking for an enthusiastic, HR professional who embraces change, loves a challenging environment working with people and numbers. If you want to build your career in HR, come join our team, be engaged, add value, and commit to our mission to become a world-class Employee Experience Center and Dallas College as a great place to work! As one of the largest colleges in Texas, we offer competitive benefits too!

Job Description

Position Summary

The HR Employee Experience Center (EEC) Specialist must be able to handle questions and issues that flow through the EEC efficiently and professionally leaving a positive impression on all parties involved. Positions provide employees with accurate, consistent, and timely responses and explanations regarding HR policies, processes, and procedures. This position reports to Pod B – Compensation .

The EEC consists of four (4) different “pods” as follows. Duties include but are not limited to:

POD A: Benefits, Retirement, Workers Compensation, Safety, Payroll/Time Keeping, Tuition Waivers, Offboarding, FMLA Leave Management, ADA Compliance.

POD B : Compensation, Organizational Changes (Non-Restructure), Full-time Faculty/Administrator Employment Contracts, Terminations, Job Descriptions, Job Data Management, Supplemental Employment Agreements (SEA)

POD C: Staffing, Job Posting, Onboarding, New Employee Orientation, New Manager Support, Contingent Workers, I-9.

POD D: Employee Relations, Unemployment Claims, Open Record Requests, Compliance/Policy Administration, Employee Criminal Background Checks (5-year renewals), Personnel Files, Involuntary Terminations.

Required Knowledge, Skills, and Abilities

This position must be able to troubleshoot and resolve issues ranging from moderate to complex using thorough knowledge of HR policies and procedures, HR Systems, and internal HR processes. Knowledge, skills, and abilities include but are not limited to the following:

• Partner with HR team members to ensure a positive employee experience related to compensation matters.
• Participate in employee experience initiatives and projects, contributing to the overall enhancement of HR services.
• Able to coordinate an effective resolution of customer queries.
• Must have strong organizational skills and the ability to prioritize workload.
• Must be able to meet deadlines and perform multiple tasks with meticulous attention to detail.
• Able to maintain integrity and confidentiality of employee data and records.
• Ability to stay calm in stressful situations.
• Ability to effectively interface with all levels of employees within Dallas College.
• Able to work independently and effectively in a diverse team-oriented environment.
• Excellent knowledge of Dallas College policies and procedures, HR functions and best practices.
• Deep understanding of FLSA and other employment laws and regulations.
• Efficient HR administration and people management skills.
• Excellent record-keeping skills.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent critical thinking skills.
• Works comfortably under pressure and meets tight deadlines.
• Strong decision-making, conflict management, and problem-solving skills.
• Knowledge of Microsoft application

Key Responsibilities

This position assists employees and managers with information and/or resolutions regarding HR policies, procedures, and guidelines using process knowledge to educate the customers to reduce re-occurrence of the inquiry at a future date.

• This position handles moderate to complex HR related issues and any escalation issues submitted by the HR EEC representative, as required.
• Completes necessary research to advance inquiries that are more complex or have individual focus to next level of HR support or identified Center of Excellence (COE).
• Analyze, categorize, and log received inquiries according to defined procedures.
• Initiates record of incidents in ServiceNow and close where possible.
• Manages HR processes including on-boarding, off-boarding, Compensation/payroll, FMLA, leaves of absence, safety and worker’s compensation, and unemployment claims processing, terminations, etc.
• Create letters based on work event changes.
• Process terminations within the HR system.
• Manage employee records and personnel files.
• Collaborate with HR EEC Generalist to identify and drive improvement of service delivery effectiveness and efficiency.
• Champion initiatives to drive self service capabilities.
• Support department-wide initiatives to maintain HR operations service levels.
• Provides customer satisfaction through effective and timely resolution of inquiries.
• Updates job knowledge and skills by participating in educational opportunities, seminars, and other similar activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Provides excellent customer service with professionalism and attention to detail.
• Other job-related duties and responsibilities as required.

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree in human resources or related field, e.g., organizational management, business administration, etc.
• Minimum three (3) years of experience in Compensation, a related HR function or a shared services center environment.
• Candidates must be open to work Monday-Friday, 8 am - 5 pm or 9 am - 6 pm.
• Experience with HR software, including Microsoft Office.

Preferred Qualifications

• Advanced Excel skills, pivot tables and VLook-up
• Experience working in a team environment serving multiple stakeholders.
• Experience using WorkDay

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.

Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications DeadlineDecember 10, 2024