Student Success Advisor

Position Information

Position Information

Career Opportunity Number
24-139

Position Title:
Student Success Advisor

Location
Longview

Position Type:
Full-Time

Class Category
Classified Staff

Job Open Date
11/07/2024

Job Close Date
11/21/2024

Open Until Filled
No

Initial Screen Date:
11/26/2024

Minimal Qualifications:

• Bachelor’s degree
• One (1) year experience related to advising, education, counseling or financial aid.

Preferred qualifications:

Preference will be given to individuals who possess :

• Master’s degree preferred
• Knowledge of academic program requirements;
• Knowledge of customer service principles;
• Knowledge of applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
• Knowledge of workshop and program principles and operations;
• Knowledge of presentation principles and practices;
• Knowledge of diverse populations and cultures; Bilingual
  
  

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation
The annual salary range is $51,191- $54,262. A competitive benefit package is included.

Special Instructions to Applicants

We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, wellness programs, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break.

PLEASE NOTE : Cover letter, resume and transcripts are required and must be attached to the online application in order to receive consideration. Interviews will be conducted by a screening committee.

Class Summary

This is the first level in the Academic Advising series. Incumbents assist students with academic programs which include enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that will help students meet their educational and occupational needs. Major duties and responsibilities include: providing general advising for walk-in and managing caseloads of students with academic life coaching; providing information to current and prospective students regarding academic programs, requirements, and application process; reviewing student documents for eligibility and compliance with policies and procedures; exploring resources and options; guiding selection of academic courses; reviewing academic progress; coordinating advisement groups or related activities; determining SAP ; and sharing program information from 4-year schools.

* EOE /M/F/Vet/Disabled

Typical Essential Duties

• Proactively advise students by creating a personalized education plan aligned with their career goal and a plan to fund their education, utilizing various academic advising and funding strategies.
• Assist students in funding their education, by guiding them through the steps for financial aid and scholarships, explaining payment plan options, and helping identify alternative funding sources.
• Develops and maintains relationships by establishing rapport and trust, educating on MCC programs and services, guiding on overcoming obstacles and referring to appropriate services.
• Assist students with the process of transfer and promote transfer opportunities to MCC students.
• Responsible for monitoring student academic progress, student enrollment, and other data.
• Responsible for responding to early alerts with outreach to struggling students connecting them to academic and non-academic support resources.
• Collaborate with faculty, staff, and community agencies to assist students in achieving personal, career and academic goals.
• Maintain thorough understanding of MCC programs, policies, procedures and systems to effectively and accurately guide students.
• Maintain knowledge of federal, state and institutional policies and regulations pertaining to Federal Title IV, scholarships, tuition assistance, payment plans, and billing systems.
• Coordinates with staff, departments, and agencies, to communicate information, provide recommendations, represent the College, and facilitate departmental operations.
• Performs administrative tasks including providing general information via phone, email, or in person; addressing concerns and complaints; scheduling caseload appointments; greeting visitors; and directing calls.

Knowledge

• Knowledge of academic program requirements, financial aid and tuition assistance programs;
• Knowledge of applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
• Knowledge of workshop and program principles and operations;
• Knowledge of presentation principles and practices;
• Knowledge of basic intervention strategies for students in crisis

Skills

• Skilled in advising students on applicable policies and procedures;
• Skilled in interpreting academic program requirements;
• Skilled in reviewing and processing paperwork, forms, and/or other related items;
• Skilled in developing and implementing programs and workshops;
• Skilled in maintaining files, records and confidentiality
• Skilled in customer service principles and resolving conflicts;
• Skilled in using a computer and related software applications;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised

Physical Requirements

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Positions in this class typically require: climbing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education you have as conferred through an official transcript?
   • Have not completed High School/GED
   • High School/GED
   • Associate's degree
   • Bachelor's degree
   • Master's degree
   • Doctorate degree
2. * How much experience related to education and counseling do you have, as supported by the employment history listed on your online application?
   • None
   • Less than one year
   • Between 1 and 3 years
   • Between 3 and 5 years
   • Between 5 and 7 years
   • Between 7 and 10 years
   • Ten or more years
3. * How did you learn about this position?
   • Academic Keys
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Dos Mundos
   • Employee referral
   • Facebook
   • HigherEdJobs
   • Jobs.mo.gov
   • Indeed
   • Inside Higher Ed
   • Kansas City Call
   • Kansas City Globe
   • Kansas City Hispanic News
   • LinkedIn
   • MCC Website
   • Monster
   • Other Source
   • Twitter

Optional & Required Documents
Required Documents

1. Cover Letter
2. Resume
3. Transcript 01

Optional Documents

1. Transcript 02
2. Transcript 03