Admin Support Associate

Position Details

Classification Information

Position Classification Title

Administrative Support Associate

FLSA

Non-Exempt

Position Class

10421

Position Overview

Position Summary

As part of the Business & Auxiliary Services department, Parking and Transportation Services is committed to providing exceptional service to our campus community.

If you are passionate about making a difference and thrive in an environment that values customer service, teamwork, and community engagement, we encourage you to apply. Join us and become part of a team that takes pride in delivering services that enhance the WSSU experience every day.

Primary Function of Organizational Unit

Parking Services manages the university’s parking resources by providing campus access to the campus community, visitors and our guests. We are committed to a safe and orderly parking environment through enforcement of parking rules and regulations. We are a customer service driven department.

Position Information

Position Number

610633

Competency Level

Working Position Title

Admin Support Associate

Building and Room No.

Anderson Modular Unit

Work Hours: From [time] to [time] on [days] of [week]

8-5

Hours per week

40

Months per year

12

Appointment Type

Permanent Full-Time

If Time Limited.

No

Appointment Length.

12

DHR Assigned Fields

FTE

1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work On-Call/Emergency Callback

No

Minimum Experience/Education

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education

One year of related office experience; or equivalent combination of training and experience.

Required License or Certification

Valid US Driver's License

No

Commercial Driver's License Required

No

Physical Required

No

List any other medical/drug tests required

Posting Details

Posting Details

Posting Number

SPA00960P

Internal Posting Only

No

Time Limited Position

No

Appointment Length

Salary

35,001-38,722 (GN04)

Open Date

11/07/2024

Close Date

11/21/2024

Open Until Filled

No

Special Instructions Summary

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Winston Salem State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran and National Guard.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 336-750-2834.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency

Knowledge - Program and Organization

Describe the specific job duties related to this competency

• Understand the rules and regulations for Parking & Transportation Services and able to transcribe that to faculty/staff, students, and visitors on our campus
• Understand the proficiency of the standard operation manual within the office and able to assist others within the department
• Train new hires or student workers within the front office

Percentage Of Time

10

Competency

Information/Records Administration

Describe the specific job duties related to this competency

• Keep records organized and accurate to Parking & Transportation Services and University Standards
• Proficient in keeping daily reports of special events updated and organized for Property Security Supervisor

Percentage Of Time

20

Competency

Office Technology

Describe the specific job duties related to this competency

• Operate the following programs proficiently Microsoft Word, Excel, and Outlook
• Operate PC or Mac computers, operate copiers, fax machines, and other office technology
• Operate and understand Banner, the University System for Financial Reporting & Student Information
• Learn and utilize T2Flex Parking Software

Percentage Of Time

20

Competency

Decision Making and Problem Solving

Describe the specific job duties related to this competency

• Multi-task in during high volume days within the department
• Understand financial reports that T2 software generates and the ability to assist with different tasks that are assigned accordingly
• Ability to identify and correct routine and recurring financial problems, determine possible solutions, and actively work to resolve issues, and refer other issues to a supervisor as needed

Percentage Of Time

30

Competency

Communication - Verbal / Written

Describe the specific job duties related to this competency

• Respond in a professional manner to faculty/staff, students, and visitors concerning the purchase of permits on our campus, enforcement on campus and the correct procedures to pay for citations or to appeal citations.
• Collaborate with campus departments and work with staff with special requests and relays messages in a timely and professional manner.
• Primary back up to customer service window and phone inquiries

Percentage Of Time

20
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other

Applicant Document
Required Documents Optional Documents

1. Resume