Call Center Representative - Part Time

Class Description

The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following areas: advisement, application submission, registration, student accounts, financial aid, refund requests, deferred payment advice, and payment receipts.

Minimum Requirements

High School diploma/GED and three (3) years in-person or telephone customer service experience required. Prior clerical experience, preferably obtained working in a business office environment required. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.

Class Specific Essential Duties

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must:

1. Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
2. Provide day to day processing of enrollment related paperwork.
3. Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
4. Process, prepare and validate student documents relating to all aspects of the enrollment process.
5. Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
6. Audit and/or verify student records. Research and resolve discrepancies.
7. Facilitation of efficient process and data management of student enrollment records.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.





CCBC Part Time Benefits At A Glance

BENEFIT SUMMARY
Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
  The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
• Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
• Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.

Sick and Safe Leave
CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.