Head of Access & Delivery Services

Position Title:Head of Access & Delivery Services

Position Type:Fixed Term (Fixed Term)

Hiring Range:

Hiring Range:

Senior Assistant Librarian

$81,850 - $91,800 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Associate Librarian

$98,200 - $102,800 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity.

​Librarian

$96,600 - $115,200 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency:Annual

All applications require a cover letter and resume. Priority review will take place for completed applications received by December 13, 2024.

A. Position Purpose

Purpose:

The Head of Access & Delivery Services is responsible for developing, enhancing, and managing user-centered services to meet the evolving needs and expectations of students, faculty, and staff. These services currently include resource sharing, library information (help) desk, space use and management, and physical collection circulation, shelving, and maintenance. As a strong, creative and solution-oriented advocate for users and their experiences of the library, this position works to make existing access services more visible and collaborates with library colleagues to explore opportunities for new user services. Reporting to the Assistant Dean for Learning & Engagement, this role provides overall vision for and leadership of the Access & Delivery Services department.

The Head of Access & Delivery Services supervises four staff members and indirectly supervises three staff members as well as a large team of student workers. This position is an essential member of the University Library’s leadership team and is expected to play an integral role in the success of library-wide operations and collaborative initiatives. This includes working closely with the Assistant Dean for Learning & Engagement to develop directions for the future focus of the department, with the Head of Research, Outreach & Inclusion to support reference services, and with the Head of Instruction & Assessment to assess services for continuous improvement.

As a member of the Library Management Council, an advisory administrative body made up of the Library Dean, Assistant Deans, and Department Heads, this position works with colleagues to advance the strategic initiatives of the library. They also model and support library values and foster a collaborative, productive, and engaging work environment for Access & Delivery Services staff.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Management, Supervision and Leadership (35%)

• Develops a forward-looking vision and roadmap for enhanced and new user-centered access services and spaces for the university community
  
  
• Provides leadership and direction for the services and operations related to resource sharing, information (help) desk, space use and management, and the circulation, shelving, and maintenance of physical collection circulation, including the automated retrieval system
  
  
• Supervises the Help Desk Manager, Stacks & Space Supervisor, and Interlibrary Loan Manager
  
  
• Promotes student employment as a high-impact activity by supporting and developing a continuous learning and training program
  
  
• ​​Collects and maintains data about services and spaces, then interprets and uses the data to make informed decisions and recommendations
  
  
• Ensures that workflows and policies for services are developed and reviewed, and that they provide clear guidance to staff and patrons
  
  
• Collaborates with the Assistant Dean for Learning & Engagement on budgeting, planning, and decision-making related to the department
  
  
• Fosters communication and collaboration within the Access & Delivery Services department, across the Library, and with campus partners
  
  
• Develops and leads assessment processes and projects to evaluate and improve the effectiveness of departmental services and to identify trends and emerging needs
  
  
• Serves on the Library Management Council, participating in library planning and works collaboratively with other library heads and managers to carry out the library’s strategic goals
  
  

2. User Services Activities (35%)

• Manages core access user services and oversees and supports staff who provide those services to diverse library patrons
  
  
• Enhances services by exploring and adopting user experience best practices
  
  
• Promotes an inclusive customer-service focus across the team, and exercises sound judgment when applying and interpreting policies
  
  
• Serves as the primary resource for the library system platform (FOLIO) related to circulation, patron record management, and other functions
  
  
• Collects and reports data generated from varied platforms and sources to support service improvement and enhancement
  
  
• Serves as a resource on issues related to copyright and fair-use in course reserves and resource sharing
  
  
• Coordinates the library’s Federal Depository Library Program, primarily reviewing government publications for inclusion and removal, and answering research questions
  
  
• Staffs select shifts on the library information (help) desk to support the work of the team
  
  
• Serves as a standing member on the Library’s Web Working Team
  
  

3. Space Services and Management (20%)

• Leads the management of the library’s physical space with a focus on enhancing the overall user experience, including furnishings, technology availability, and wayfinding
  
  
• Plans for and assesses how well the space serves user needs and organizational goals
  
  
• Collaborates with campus partners, such as Campus Safety, Student Life, and Emergency Planning, on issues related to the building use
  
  
• Supports the Library Help Desk Manager in scheduling building hours and access
  
  
• Oversees and maintains emergency procedures for the SCU Library
  
  

4. Service and Scholarship (10%)

• Serves on and/or chairs University and University Library committees, working groups, and task forces
  
  
• Participates in local, state, and national/international professional and scholarly societies and organizations
  
  
• Conducts research related to library science and/or another appropriate academic discipline; presents results at conferences and/or through publication
  
  
• Works with consortia partners (e.g., LINK+) and represents the University on resource sharing committees
  
  

5. Other duties as assigned

• Depending on interest, the Head of Access & Delivery Services may staff librarian reference services by providing in-person and virtual research assistance, or teach information literacy workshops within the first year writing program.
  
  

C. GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services
  
  
• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
  
  
• Maintains contact with users and solicits feedback for improved services
  
  
• Maximizes productivity through use of appropriate tools; planned training and performance initiatives
  
  
• Researches and develops resources that create timely and efficient workflow
  
  
• Prepares progress reports; informs supervisor of project status and progress on goals
  
  
• Ensures completeness, accuracy and timeliness of all operational functions
  
  
• Prepares and submits reports as requested and required
  
  
• Develops and implements guidelines to support the functions of the department
  
  

D. PROVIDES OR RECEIVES WORK DIRECTION

• Directly supervises four staff members
• Indirectly supervises 3 staff and a team of student workers
• Oversees work of student workers or interns, as needed
• May receive work orientation, guidance, or training from University Library colleagues within and external to the department

E. WORK SCHEDULE

This is a full-time, 40 hours per week position. Working days are Monday through Friday. Occasional evening or weekend work may be required to support department and unit services, programs, and events.

F. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Required:

• Master’s degree from an ALA-accredited (or equivalent) library science or information science program
  
  
• Minimum three years of increasingly responsible, professional, relevant work experience in a library, with a focus on the delivery of user services
  
  
• Strong leadership skills, including keen analytical and conceptual abilities
  
  
• Strong interpersonal and public communication skills
  
  
• Experience with human resources (supervision, staff development, mentoring, etc.)
  
  
• Knowledge of current and emerging trends in access and delivery services
  
  
• Ability to work creatively, collaboratively, and effectively and to play a leadership role in promoting teamwork, diversity, equality, and inclusiveness
  
  
• Strong analytical, problem-solving, and decision-making skills
  
  
• Demonstrated commitment to working collaboratively and an ability to lead in a shared decision-making environment
  
  
• Active involvement in professional development activities
  
  

Preferred:

• Experience with assessment of access and delivery services activities
  
  
• Ability to thrive amidst organizational change, including the capacity to respond effectively to change (including changing technologies, needs, and priorities)
  
  
• Experience configuring and managing circulation features in library management software
  
  
• Experience working in interlibrary loan, document delivery or course reserves.
  
  
• Experience contributing to long-range planning activities.
  
  
• Evidence of scholarly contribution to the field of librarianship
  
  
• Demonstrated commitment to and support for diversity and inclusion
  
  

1. Knowledge

• Knowledge of core functions of access services, including customer service, resource sharing, and delivery services
  
  
• Knowledge of interlibrary loan practices and procedures
  
  
• Knowledge of copyright and fair-use practices in an academic environment
  
  
• Knowledge of emerging trends and ongoing developments in higher education, assessment, and access and delivery services
  
  
• Knowledge of assessment methods and practices for access and delivery services
  
  
• Understanding of collection management principles and budgetary management best practices
  
  
• Knowledge of ethics and best practices in libraries and the workplace
  
  

2. Skills

• Strong leadership skills, including keen analytical and conceptual abilities
  
  
• Strong analytical, problem-solving, and decision-making skills
  
  
• Demonstrated competency in managing access and delivery services functions
  
  
• Demonstrated ability to collect, analyze, manipulate, and provide meaningful interpretation of data related to library services
  
  
• Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and independently
  
  
• Strong commitment to serving the needs of library users and willingness to advocate for their needs
  
  
• Excellent organizational and time management skills
  
  
• Excellent interpersonal, oral, written, collaboration, and presentation skills for communicating in multiple formats with a wide range of constituencies
  
  
• Strong interpersonal and public communication skills
  
  

3. Abilities

• Ability to manage human resources (supervision, staff development, mentoring, etc.)
  
  
• Ability to lead organizational change, inspire innovation, and delegate responsibility appropriately
  
  
• Ability to work creatively, collaboratively, and effectively and to play a leadership role in
  
  
• promoting teamwork, diversity, equality, and inclusiveness
  
  
• Ability to provide exceptional service to a diverse community
  
  
• Demonstrated commitment to working collaboratively; ability to lead in a shared decision-making environment
  
  
• Active involvement in professional development activities with a record of scholarly
  
  
• contributions and achievements in the profession
  
  

4. Education

Master’s degree from an ALA-accredited (or equivalent) library science or information science program

5. Years of Experience

Minimum three years of increasingly responsible, professional, relevant work experience in a library

Appointment Level:

This position is included in the Academic Staff Librarian category. The specific level at which an appointment is made is determined by the successful candidate’s level of experience and professional accomplishment.

The successful candidate for this position will be appointed at the Senior Assistant Librarian, Associate Librarian or Librarian level. Minimum qualifications for those ranks are:

Senior Assistant Librarian (salary grade 6) : at least two years professional experience after receiving the MLS; evidence of scholarly ability (e.g., additional coursework, conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for an early-career librarian.

Associate Librarian (salary grade 7) : at least five years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a mid-career librarian.

Librarian (salary grade 8) : at least seven years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a senior librarian.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal
  
  
• May be required to travel to other buildings on the campus
  
  
• May be required to attend conference and training sessions within the Bay Area or in- or out-of-state locations
  
  
• May be required to occasionally travel to outside customers, vendors or suppliers
  
  

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment
  
  
• Mostly an indoor office environment with windows
  
  
• Offices with equipment noise
  
  
• Offices with frequent interruptions
  
  

EEO Statement

​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix . Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/ , (408) 554-4109, oae@scu.edu . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.