CRM Systems Manager
- Employer
- Ball State University
- Location
- Muncie, Indiana, United States
- Salary
- Competitive Salary
- Date posted
- Nov 5, 2024
View more categoriesView less categories
- Position Type
- Administrative, IT & Technology, Technology Administration/Other, Chief Technology & Information Officers, Executive
- Employment Type
- Full Time
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Job Details
Posting Details
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title
CRM Systems Manager
About this Opportunity
Ball State University welcomes applicants for our CRM Systems Manager position.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
https://www.bsu.edu/about/live-near-your-work
FLSA
Computer Professional Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
The CRM Systems Manager will serve as an expert in the Enrollment Planning and Management ( EPM ) division’s Customer Relationship Management ( CRM ) solution. This individual will support the CRM team by providing overall management of the CRM functionality to include applications, document management, inquiry and prospect data uploads, queries and reporting, communication support, event management, user training, and system integrations.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
At least one year of professional IT experience including project management experience, or two years in higher education operations or related field. Strong understanding of the CRM platforms, with the ability to build custom apps and objects, rules, queries, dashboards, and workflows.
Minimum Other
Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy. Ability to quickly adapt and become familiar with university processes and procedures and quickly establish rapport and confidence among multiple university units and levels of the organization.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s or master’s degree in a technology or business-related program.
Preferred Experience
Preferred Other
Experience with the Admissions CRM (Slate). Experience with the ERP SIS solution utilized at Ball State University (Ellucian Banner).
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
AVP of Admissions:155110
Department Information
Department Email or Phone Number
tjohnston@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Participate in strategic multi-team project development and maintenance. Coordinate and communicate with vendors, Enrollment Planning and Management ( EPM ), Information Technology Services, and all other university stakeholders.
Ranking
2
Job Duty
Provide overall management of the CRM to include user support, application management, query/report building, communication support, event management, other various system functionality.
Ranking
3
Job Duty
Automate integration of admission and student information data systems. Provide integration support for data needs with outside vendors. Responsible for data import from internal systems, external systems, and vendors.
Ranking
4
Job Duty
Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate. Design, build proof-of-concepts, and test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.
Ranking
5
Job Duty
Ensure integrity of student data, and assists with routine daily, monthly, and yearly data quality and integrity checks to maintain accuracy of system data.
Ranking
6
Job Duty
Create and maintain comprehensive documentation for all processes and data integrations with the CRM .
Ranking
7
Job Duty
Provide end user training and support, and onboard new users.
Ranking
8
Job Duty
Maintain a current knowledge of relevant university procedures and data policies.
Ranking
9
Job Duty
Be an active member of the CRM community, to include but not limited to; attend annual conference, webinars, and other professional development opportunities to keep up to date on best practices and system enhancements
Ranking
10
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202401644P
Number of Vacancies
1
Desired Start Date
01/06/2025
Position End Date (if temporary)
Open Date
11/05/2024
Applications Accepted Through Date
11/25/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title
CRM Systems Manager
About this Opportunity
Ball State University welcomes applicants for our CRM Systems Manager position.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
- Affordable Healthcare
- Retirement
- Tuition Remission (For eligible employees, their dependents,
and spouse)
- Paid Parental Leave
- Professional Development
https://www.bsu.edu/about/live-near-your-work
FLSA
Computer Professional Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
The CRM Systems Manager will serve as an expert in the Enrollment Planning and Management ( EPM ) division’s Customer Relationship Management ( CRM ) solution. This individual will support the CRM team by providing overall management of the CRM functionality to include applications, document management, inquiry and prospect data uploads, queries and reporting, communication support, event management, user training, and system integrations.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
At least one year of professional IT experience including project management experience, or two years in higher education operations or related field. Strong understanding of the CRM platforms, with the ability to build custom apps and objects, rules, queries, dashboards, and workflows.
Minimum Other
Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy. Ability to quickly adapt and become familiar with university processes and procedures and quickly establish rapport and confidence among multiple university units and levels of the organization.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s or master’s degree in a technology or business-related program.
Preferred Experience
Preferred Other
Experience with the Admissions CRM (Slate). Experience with the ERP SIS solution utilized at Ball State University (Ellucian Banner).
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
AVP of Admissions:155110
Department Information
Department Email or Phone Number
tjohnston@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Participate in strategic multi-team project development and maintenance. Coordinate and communicate with vendors, Enrollment Planning and Management ( EPM ), Information Technology Services, and all other university stakeholders.
Ranking
2
Job Duty
Provide overall management of the CRM to include user support, application management, query/report building, communication support, event management, other various system functionality.
Ranking
3
Job Duty
Automate integration of admission and student information data systems. Provide integration support for data needs with outside vendors. Responsible for data import from internal systems, external systems, and vendors.
Ranking
4
Job Duty
Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate. Design, build proof-of-concepts, and test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.
Ranking
5
Job Duty
Ensure integrity of student data, and assists with routine daily, monthly, and yearly data quality and integrity checks to maintain accuracy of system data.
Ranking
6
Job Duty
Create and maintain comprehensive documentation for all processes and data integrations with the CRM .
Ranking
7
Job Duty
Provide end user training and support, and onboard new users.
Ranking
8
Job Duty
Maintain a current knowledge of relevant university procedures and data policies.
Ranking
9
Job Duty
Be an active member of the CRM community, to include but not limited to; attend annual conference, webinars, and other professional development opportunities to keep up to date on best practices and system enhancements
Ranking
10
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202401644P
Number of Vacancies
1
Desired Start Date
01/06/2025
Position End Date (if temporary)
Open Date
11/05/2024
Applications Accepted Through Date
11/25/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
Company info
- Website
- http://www.cms.bsu.edu/
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