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Director of Research Administration Systems - Computing Services

Employer
Carnegie Mellon University
Location
Pittsburgh, Pennsylvania, United States
Salary
Competitive Salary
Date posted
Nov 4, 2024
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Job Details



Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With groundbreaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it.

At CMU, we have brilliant researchers with state-of-the-art facilities to create technologies that will change the world for the better. Our research, innovation, and entrepreneurial activities have a tremendous impact on the university, on the broader Pittsburgh region, and on the economic vitality of the nation.

In support of CMU’s research mission, CMU is embarking upon a project to revamp our electronic research administration (eRA) systems. This role will be a critical leader for the project, providing technical leadership and strategic direction for our research systems that have a broad, campus-wide impact.

In addition to technical leadership, core responsibilities will include:
  • Leads teams of engineers and technical analysts to design, develop, and test complex research systems or applications.

  • Collaborates with the research community and campus leadership to design and build technical solutions to meet evolving research system needs.

  • Handle Vendor relationships and contracts, including pricing and terms & conditions, problem resolution, and ensuring service teams are trained adequately to support the product.

  • Maintains positive and collaborative partner relationships, including maintaining a customer portfolio that shows projects and their status, working with service teams to develop processes to ensure the resolution of customer issues and problems, coordinating efforts and resources to provide resolution of priority incidents, establishing methods and lifecycles of collecting ongoing customer satisfaction data.

  • Offers expertise and advice, collaborating with campus partners, the OVPR, and campus leadership on matters related to system design, implementation, management, and maintenance.

  • Responsible for planning, directing, and leading technology projects associated with CMU’s electronic research administration systems. Coordinates with functional authorities, system users, technical groups, and vendors to handle system functionality, coordinate system management tasks, and recommend solutions to system issues.

  • Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:
  • Bachelor's degree in a related area and/or equivalent experience/training.

  • 10-15 years of Relevant Work Experience.

  • Previous supervisory/managerial experience.

Requirements:
  • Experience, advanced skills, and methodologies associated with software design, modification, and implementation.

  • Knowledge of business analysis processes and procedures, alignment, and compliance with applicable policy and regulation

  • Strong critical thinking and problem-solving experience.

  • Excellent oral and written communication, quantitative and analytical skills.

  • Demonstrated proficiency in leading and mentoring technical staff.

  • Demonstrated proficiency in partner management experience, with the ability to communicate effectively and to establish and maintain effective relationships with business partners, employees, supervisors, and staff at all levels.

  • Successful background check

Preferred Experience:
  • Experience working with Huron's Click Portal or other electronic research administration systems.

  • Experience leading major system upgrades and transformation.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

IT Management

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance

Company

Carnegie Mellon University

 

Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.

A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course.

Carnegie Mellon was founded in 1900 by Andrew Carnegie under the premise that a school established to foster and develop the technical skills of its students would soon produce students and graduates whose work would astound Pittsburgh and the world. Over 120 years later, our institution continues to produce talented alumni and draws faculty and staff eager to be a part of the university's creative, passionate and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration.

Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.

With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it. 

Pittsburgh is home to over 86,000 students from 10 colleges and universities. Pittsburgh was ranked as one of the top U.S. cities for millennials.

Some 177,000 people work in Pittsburgh's tech-related industries, and their ranks continue to grow as the city tops lists for jobs. Networking opportunities, small business accelerators, and an innovative community make the city appealing to entrepreneurs, especially recent graduates.

Pittsburgh is emerging as a tech and culture hub that The Washington Post praises for its "world-class art museums and colorful neighborhoods."

Robotics and software engineering lead the way. The city is home to GoogleUber and Apple offices and a budding ecosystem of tech startups including DuolingoModcloth and 4Moms, all of which have CMU roots.

Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.

You’ll find CMU locations nationwide — and worldwide. Silicon Valley. Qatar. Africa. Washington, D.C. To name a few.

If your heart is in your work, come work with us.

Carnegie Mellon University isn't just one of the world’s most renowned educational institutions — it’s also a hotspot for some of the most talented doers, dreamers and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues — and you’ll have the satisfaction of delivering work that truly matters.

Carnegie Mellon University offers a wide range of competitive employee benefits to help you live well. Benefit eligibility varies based on the hours per week employees are scheduled to work and the employee's geographic location

We seek to cultivate diverse populations and perspectives and promote equity and inclusion. Our devotion to these ideals springs from a core belief in the power of education to be a transformative and enriching force for every person, irrespective of their background, identity or life circumstances. 

Inclusion and belonging are intricately interwoven into the very essence of our university, helping to shape our values, policies and practices. Diversity, equity, inclusion and belonging are not only central to our ethos but also indispensable to our pursuit of academic excellence and innovation.

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