Application Support Specialist

Posting Details

Position Information

Fiscal Year
2024-2025

Position Title
Application Support Specialist

Classification Title
Instructional Support Associate

Department
SDM IT

Posting Number
P240366

Posting Link https://www.ubjobs.buffalo.edu/postings/53515

Employer
State

Position Type

Professional Appointment Term
Term

Salary Grade
SL2

Posting Detail Information

Position Summary

The School of Dental Medicine’s Information Technology ( SDM IT ) is looking for an Application Support Specialist. The Application Support Specialist will serve as a member of the SDM /IT Application Services team supporting faculty, staff and students at the UB School of Dental Medicine with clinical, research and educational software systems, including the axiUm Electronic Medical Record ( EMR ) system. The ideal candidate will foster congeniality with OIR teams to support projects that optimize workflows. They will also showcase flexibility and a willingness to learn and assist with projects to meet the needs of SDM .

Service delivery activities include:

• Assist with ongoing support of all clinical, research and educational software systems, including the axiUm Electronic Medical Record ( EMR ) system. Support upgrade projects for the software as well as assist with any projects to modify/augment the software to the needs of SDM .
• Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities. Assist in configuring the systems to function as desired. Troubleshoot system issues/errors. Act as a liaison between users and the vendors to resolve issues. Recommend changes as needs are identified.
• Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
• Assist the Axium administrators with implementing and documenting a configuration change strategy to ensure changes are made in a planned and tested way.
• Directly support faculty/staff/students with services provided in the OIR service catalog.
• Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
• Assist in analyzing and testing applications to support clinical, educational and research activities of the School of Dental Medicine.
• Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
• Answer customer/colleague question regarding programs, applications and databases. Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
• Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found. Answer customer/colleague questions regarding programs and applications.
• Work closely with internal technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance to customer expectations.
  
  

This in-person IT position is in a 24×7 business environment and may require occasional scheduled and unscheduled work during non-business hours, including evenings and/or weekends.

Additional Information:

1. Learn about our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
2. Learn more about what it looks like to be a part of the University at Buffalo community .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Bachelor’s degree in computer science, engineering or related fields required or a combination of education, specialized training, and experience equivalency will be considered as a substitute for one of the listed disciplines.

Preferred Qualifications

• More than two years of application services support experience in a large organization, preferably in the healthcare field is required, more experience is preferred.
• Proficiency in communicating effectively by speaking, listening and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques is required.
• Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization is strongly preferred.

Physical Demands

Salary Range
$49, 261 - $60,000

Additional Salary Information

Type
Full-Time

Campus
South Campus

Posting Alerts

Special Instructions Summary

Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Is a background check required for this posting?
Yes

Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name
Kristine Hammond

Contact's Pronouns

Contact's Title
Director of Application Services

Contact's Email
kstaples@buffalo.edu

Contact's Phone
716-829-6161

Posting Dates

Posted
10/17/2024

Deadline for Internal Applicants
10/31/2024

Deadline for External Applicants
Open Until Filled

Date to be filled
12/01/2024

References

Number of References Required
3

Reference Cutoff Date

Instructions to Applicant

For more information, click the "How to Apply" button.