Online Career Coach (Non-traditional, Graduate, & Alumni)

Position Description

Reporting to the Director of Career Development, the Career Coach at Eastern University is a critical member of the Center for Career Development (CCD) team, responsible for guiding and supporting non-traditional undergraduate and graduate students as well as Eastern University alumni in their journey to discover, develop, and achieve their career goals. The ideal candidate will possess experience in mentoring and coaching adult students, a deep knowledge of career development in diverse, non-traditional populations, and a commitment to helping students and alumni reach their full potential. This is a remote position.

Position Responsibilities

• Provide synchronous and asynchronous one-on-one career coaching to non-traditional undergraduate and graduate students as well as Eastern alumni, helping them identify their interests and career aspirations.
  
  
• Assist in creating individualized career development plans for students and alumni across all Colleges.
  
  
• Offer guidance on effective job search strategies, resume and cover letter writing, interview preparation, and networking techniques. Stay up-to-date with current industry trends and job market dynamics.
  
  
• Plan and conduct online workshops, seminars, events, and webinars on various career-related topics, such as job search techniques, interview skills, and career exploration/career changing.
  
  
• Demonstrate creative and flexible problem-solving skills in order to meet unique student needs.
  
  
• Monitor and evaluate the effectiveness of career coaching services and programs.
  
  
• Curate and create career-related resources, including online materials and informational guides, to support non-traditional students and alumni in their career development.
  
  
• Maintain accurate records of student interactions and outcomes using Handshake.
  
  
• Produce reports as requested for Director of CCD, VP, and/or University Leadership.
  
  
• Collaborate with CCD, Student Development team, academic departments, Center for Teaching, Learning, and Technology (CTLT), Advising, Alumni office, and others to support student and alumni success as well as promote career development resources.
  
  
• Represent CCD at online Enrollment/Admissions events (open houses, LifeFlex events, etc.) as needed.
  
  
• Other duties as assigned.
  
  
• Embodies values of caring and compassion, justice and integrity, competence and affirmation.
  
  
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.
  
  

Qualifications

Knowledge, Skills and Abilities

• Strong interpersonal skills and high emotional intelligence, with the ability to build rapport with online diverse adult, non-traditional student populations.
  
  
• Familiarity with current job market trends and industry-specific requirements to support Eastern’s existing and future academic programs.
  
  
• Excellent organizational and time management skills.
  
  
• Strong online engagement skills to drive online student support via Zoom, Handshake, Brightspace, Big Interview, and other online platforms.
  
  
• Proficiency in using career services software and digital communication tools.
  
  
• Demonstrates empathy and care while providing positive support and guidance to intersectional, diverse students and alumni throughout all levels of career development.
  
  
• Ability to coach others on resume writing/cover letters, conducting an effective job search, interviewing techniques, career changing, networking, and graduate school applications.
  
  
• Sensitive and responsive to the needs of first-generation, marginalized, neurodiverse, and high-touch populations.
  
  
• Availability to work evening hours multiple days per week to serve the non-traditional student/alumni population.
  
  

Minimum Required Qualifications:

• 2-5 years of experience in university career development, recruiting, university student support, and/or human resources.
  
  
• Demonstrated experience and record of success in proactive support, coaching, training, and/or education of adult, non-traditional and/or graduate learners.
  
  
• Master’s degree in higher education, counseling, or related field preferred; significant related professional experience combined with a bachelor's degree considered