Manager, Campus Box Office

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

JOB TITLE SUMMARY

Job Title: Manager, Campus Box Office

Division: Advancement and Community Engagement

Evaluation Group: Staff

FLSA Status: Exempt

Application Deadline: 11.30.2024

Anticipated Start Date: 12.13.2024

Reports To: Director, Destination Lindenwood

Positions Supervised: Coordinator, Campus Box Office; Student Employees

Job Summary

The campus box office manager is responsible for facilitating the selling of tickets for all ticketed events on campus including the Scheidegger Center, select athletics events, and other campus events as needed, ensuring an exceptional customer experience for users and patrons. This position has complete oversight of the ticketing system, including assigning various user levels and is chief liaison for the campus to Audience View. They create all processes and procedures for the campus box office, following fiscal affairs guidelines for managing revenue and maintaining patron database. Additionally, the box office manager collaborates with the marketing manager and venue staffing to create electronic campaigns.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Manages Campus Box Office operations, including oversight of ticketing system operations
• Serves as the internal ticketing system expert providing training and support as needed to new users.
• Responsible for the maintenance and integrity of financial records, including detailed records of sales, donations (receipts) and expenditures
• Oversees the creation of all events in the ticketing system ensuring they follow the format required for consistency and sales data needs
• Works directly with all internal and outside users to identify the best way forward for the success of their event
• Manages all ticket sales staffing for assigned events, which may occur concurrently
• Develops and implements policy/procedure manuals and style guides for the Campus Box Office, including guidelines for ticketing systems, staff training and database management
• Recruits, hires, schedules, trains and supervises all Campus Box Office employees

• Oversees individual event reconciliations and daily accounting reports

Service Excellence

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
• Ensures Campus Box Office staff provide excellent customer service at all times for any and all events on campus.

Communication, Teamwork and Collaboration

• Collaborates with marketing manager to develop and execute electronic campaigns and ensure optimal promotion, attendance, sales, services and events
• Advises staff, faculty and administrators across campus on the best way to utilize ticketing system support for projects and events
• Works with IT and Fiscal Affairs to identify improvements and policy changes related to the ticketing system across campus

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum of 3 year’s relevant experience
• Experience using Campus View (Audience View), or other mid-size ticketing system
• Higher Education box office or ticketing experience preferred.

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Broad knowledge of current ticketing systems and practices
• Knowledge of digital media and computer systems
• Excellent written and spoken communication skills
• Detail oriented and organized
• Ability to use good judgment, think critically and work on multiple tasks simultaneously
• Ability to work with a diverse range of skill levels and personalities

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.

• General box office/theater setting
• Traveling box office operations as needed for remote athletic events
• Variable work schedule, including evenings and weekends, due to the diverse schedule of events
• Non-Standard Flex

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to greet and guide media, community members and audiences
• Ability to stand or sit for hours at a time
• Ability to navigate stage and lighting terrain
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.