Director, Academic Services

Position Title:Director, Academic Services

Position Type:Regular

Hiring Range:
$85,400 - $102,487 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency:Annual

A. POSITION PURPOSE

The Director for Academic Services is responsible for the administration for the planning, development and implementation of an academic support program which promotes an environment wherein student-athletes can excel academically. This position is the primary liaison to the Drahmann Center, Academic Deans and Student Resources. This position shall also support the University’s efforts to ensure compliance with all NCAA, Conference and Santa Clara University rules, policies and procedures, while also abiding by those rules, policies and procedures.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Program Direction and Development

• Directs all aspects of the academic support program for all assigned student-athletes.
  
  
• Develop and provide educational screening and assessment for referred students to determine learning needs. This includes creating individualized academic support plans for specific student needs.
  
  
• Implement support plans that address time management, goal-setting, success strategies, and self-sufficiency skills.
  
  
• Manage and create assigned team quarterly reports to distribute to athletics department sport administrators and coaches.
  
  
• Create and contribute to the development of educational resources for university staff as it relates to academics and student-athletes.
  
  

2. Contact Liaison Responsibilities

• Serve as primary liaison between Athletic Department personnel and University faculty and staff regarding assigned student-athletes’ academic status and any department academic affairs issues.
  
  
• Act as departmental liaison to the Drahmann Advising Center and Registrar’s Office.
  
  
• Attend all meetings conducted by the Dean of Drahmann Center and Registrar’s Office.
  
  
• Ensure all student-athletes receive timely information from the Drahmann Center and Registrar’s Office.
  
  

3. Academic Support

• Manage academic support services operations and procedures.
  
  
• Monitor academic performance of student-athletes.
  
  
• Provide academic counseling for student-athletes in the areas of registration, class absences, add/drop procedures, major declaration, study skills, and time management.
  
  
• Meet with prospective student-athletes/parents regarding the university’s academic support programs.
  
  
• Maintain and circulate academic reports on student-athletes.
  
  
• Process and monitor departmental progress reports.
  
  
• Supervise academic studying and tutoring sessions.
  
  
• Coordinate and administer the proctoring process.
  
  
• Manages the processing of individual and team academic achievement and distributes the academic information to the sport administrators, head and assistant coaches of assigned students.
  
  

4. Eligibility Monitoring

• Collaborates with Senior Associate Athletics Director and NCAA Compliance Services in monitoring and ensuring continuing academic eligibility of all assigned student-athletes.
  
  
• Manage eligibility tracking for all assigned student-athletes.
  
  
• Leads the reviewing and processing of all NCAA/WCC eligibility reports, including quarterly certification reporting for assigned student-athletes.
  
  
• Assist the NCAA Compliance Services with documenting and submitting APR/GSR annually.
  
  

5. Registration

• Manage the registration and onboarding for assigned new incoming first-year and transfer student-athletes.
  
  
• Directs the academic support provided to assigned student-athletes during registration appointments.
  
  
• Oversight of graduation planning for assigned student-athletes.
  
  

6. Transfer Student-Athlete Management

• Direct the academic and eligibility review of prospective transfer student-athletes.
  
  
• Manage onboarding of new transfer student-athletes.
  
  
• Lead ongoing support services for transfer student-athletes.
  
  

7. Student Services

• Lead the academic presentation for annual team meetings in conjunction with other student support services units.
  
  
• Support other student services and events as assigned.
  
  

8. Administrative Duties

• Other duties as assigned by the Assistant Athletic Director for Academics and Student Development or Senior Associate Athletic Director for Academic, Compliance and Student Services.
  
  

C. PROVIDES WORK DIRECTION

D. GENERAL GUIDELINES

• Recommend initiatives and implement changes to improve quality and services.
  
  
• Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices.
  
  
• Maintain contact with external constituents and solicit feedback for improved university relations.
  
  
• Maximize productivity through use of appropriate tools; planned training and performance initiatives.
  
  
• Research and develop resources that create timely and efficient workflow. Prepare progress reports; inform supervisor of project status and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions.
  
  
• Prepare and submit reports as requested and required. Develop and implement guidelines to support the functions of the unit.
  
  

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• Appreciation of and commitment to further the mission, values and goals of Santa Clara University and the athletic department.
  
  
• Knowledge of NCAA Initial and Continuing Eligibility rules (preferred).
  
  
• Is aware of and abides by all NCAA, WCC and other applicable rules and regulations.
  
  
• Models the office culture guidelines of the Department of Athletics.
  
  
• Is aware of and abides by all NCAA, WCC and other applicable rules and regulations.
  
  
• Sets a positive example of behavior for students and the Santa Clara University community.
  
  
• Represents Santa Clara University in the community.
  
  

2. Skills

• Demonstrated interpersonal and communication skills—written and verbal.
  
  
• Capable of working both independently and as a team member; results-oriented; self-starter.
  
  

3. Abilities

• Experience using database management systems and other common office computer applications including word processing, spreadsheet, email, and browser applications.
  
  
• Demonstrated ability to handle confidential information with discretion.
  
  
• Ability to work effectively with external constituents, particularly senior staff, faculty, student-athletes, and parents.
  
  
• Ability to work on multiple projects simultaneously with frequent interruptions.
  
  
• Demonstrated ability to employ learning strategies with student-athletes.
  
  

4. Education

• Bachelor’s degree required.
  
  
• Master’s Degree (preferred).
  
  

5. Years of Experience

• 5+ years relevant experience required.
  
  
• One to three years of experience with Division I academic student-athlete services (preferred).
  
  

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
  
  
• Travel may be required.
  
  
• May be required to tour the campus with students.
  
  

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.
  
  
• Athletic facilities and arenas.
  
  

EEO Statement

​Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix . Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/ , (408) 554-4109, oae@scu.edu . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.