Sr. Administrator - Student Accounts Canada
- Employer
- Northeastern University
- Location
- Canada
- Salary
- Salary Not specified
- Date posted
- Oct 21, 2024
View more categoriesView less categories
- Position Type
- Administrative, Student Affairs, Student Activities & Services
- Employment Level
- Mid-Level
- Employment Type
- Full Time
Job Details
Sr. Administrator - Student Accounts Canada
About the Opportunity
This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.JOB SUMMARYReporting to the Director of Student Accounts Canada, the Student Accounts Canada Senior Administrator, located in Vancouver, will serve as a lead in the Students Accounts area in the rapidly growing Northeastern Toronto and Vancouver campuses including:
- Serve as lead to monitor of responses to student cases in Service Now, including monitoring staff responses for accuracy and customer service levels.
- Serve as the lead for all fund application and refunds of approximately 1000 private student loans annually.
- Serve as lead for using the US monthly federal reserve currency conversions to calculate the conversion of USD to CAD to issue student refunds correctly.
- Assist with any billing set up/activity for all bills assessed, assist with 3rd party activity, assist with collections activity, student refunds and work within CIBC, Financial Force, Banner, and any other Student Accounts related functions.
- Reconcile all student accounts related to payments and billing.
- Serve as lead on graduation clearance, holds and hold clearance as well as other balance clearance and collection activity.
- They will collaborate with participating university partners to support student service and enrollment goals.
- Assist with the creation of training and SOPs, as well as research, provide data and assist in various process improvement strategies.
- Investigate areas of concern and account anomalies to identify potential areas of improvement.
- Assist with or serve as lead for any projects related to Student Accounts or general Student Financial Services including OSAP, BC and other Provincial aid.
- Ensure the highest level of regulatory compliance for all student financial assistance programs in all Provinces of Canada.
- Work within all provincial aid portals, including certification of aid eligibility using the regulations of the applicable province with primary focus on Ontario and British Columbia aid.
- Advise students of payment options, billing, and other Student Account related activities
- Represent Student Accounts at orientations, open houses or other events.
Position Type
Enrollment
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Vancouver-BC-Canada/Sr-Administrator---Student-Accounts-Canada_R129096
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Company
Northeastern University, nationally recognized for its cooperative education program, is a private, non-sectarian university located in the heart of historic Boston, Massachusetts. It is an integral part of the city's thriving educational and cultural life, is dedicated to excellence in research and scholarship, and highly committed to individual and community needs. Northeastern is dedicated to fostering gender equity, cultural and ethnic diversity among its faculty and staff, and is proud of its diverse student/resident population.
With 13+ global campuses, Northeastern opens a world of possibilities. Explore our world.
Join the faculty and staff of world-class thinkers and problem solvers fostering innovation and excellence across our global network.
We know you’re looking for a place to thrive, innovate, grow your career, and feel valued.
And in our quest to attract the strongest workforce for our global expansion, we’ve built a total rewards package that includes a competitive base salary, a robust collection of benefits, and premium development resources to help you learn, grow, and reach your goals.
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