Student Center Coordinator

JOB DESCRIPTION


The Student Center Coordinator is a full-time position that assists the Director of Ringhaver Student Center in providing onsite event services and building operations management. This assistance includes total oversight of multiple events and building/information desk services, including supervision of student support staff. In addition, this assistance will also include training student employees and maintaining inventory areas. Primary work locations will be the Ringhaver Student Center, The Commons, and the West Lawn, but could also include other campus locations.


RESPONSIBILITIES
Essential Responsibilities:

• Uphold the Flagler College and the Ringhaver Student Center mission and vision and support the implementation of the campus-wide and student affairs strategic plans
• Communicate frequently with the Director of Ringhaver Student Center to share necessary information
• Maintain a good working relationship with other College staff and departments to more effectively meet the goals of the Student Center
• Complete event set-ups of furniture and audio/visual equipment in a timely manner based on provided event summaries and communications
• Complete technology tests prior to arrival of client/event host
• Greet client/event host upon arrival and address client/event host questions/needs tactfully/promptly before the event starts and during the event
• Oversee events in person for the entire duration of the event, including troubleshooting/directly addressing issues, ensuring client/event host adherence to policy, and referring issues upward to supervisor when necessary
• Maintain inventory areas and prepare furniture and audio/visual equipment for storage after events have finished
• Delegate tasks and observe/address accuracy of the appropriate student support staff, who will assist in providing onsite event services
• Train student employees on event services and operations, including developing training materials for self-paced learning
• Address issues related to building, safety, and information desk services, as needed, including contacting the appropriate campus service provider
• Provide information desk services directly, as needed, as well as supervising information desk employees
• Hosting Student Center programming, such as the food pantry or giveaways
• Coordinate student employee activity to create an appropriate evening building ambiance
• Assist in the summer with the hosting of orientation sessions and outside groups
• Provide planning and consultation sessions for clients/event hosts hosting events in the Student Center
• Co-advise the Saints Squad campus involvement program
• Assist with programming from within the Division of Student Affairs, especially Student Leadership & Engagement
• Other duties as assigned
• Hours (including a one-hour, unpaid dinner break): Monday through Friday, ranging anywhere from 9 a.m. – 6 p.m. to 2 p.m. to 11 p.m. (based on need from the event schedule)

Please note that all steps of the application process must be completed in order to be considered. A completed application should include resume and cover letter uploads and will be marked as "Complete".


QUALIFICATIONS
Required Qualifications

• Bachelor’s Degree
• Work experience within the field of higher education or education

Preferred Qualifications

• A strong attention to detail
• Excellent time and priority management skills
• Great customer service skills
• Ability to adapt quickly in face-paced, time-sensitive situations
• Ability to develop effective working relationships with student employees
• Ability to effectively communicate and build relationships with many different types of clients and departments
• Ability to work independently
• Proficient in Microsoft Office Suite

Physical Demands

• Ability to lift 50 pounds multiple times per day
• Walking or standing during the entire duration of a multi-hour event
• Climbing, crouching, or repetitive movements for some tasks, including the ability to climb ladders and stairs
• Working outside for events

EXPECTATIONS OF ALL EMPLOYEES

Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:

Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.

Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.

Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.

Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.

Non-Discrimination Statement: Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.