Financial Aid Processing Tech

Posting Details

Posting Details

Working Title
Financial Aid Processing Tech

Position Number
00053A

Department
FINANCIAL AID OFFICE

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
C Technicians

Job Description

The Processor performs daily operations for processing financial assistance as assigned by supervisor. Makes financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues. Provides high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and or requests in regards to student account matters. Researches and resolves inquiries by telephone and or correspondence, and by fax and electronic mail. Responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions.

Type of Recruitment

Knowledge, skills and abilities

Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some experience working in a student services position in a higher education environment.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some experience in the Financial Aid profession. Some public speaking experience. Some Banner experience. Demonstrated ability to coordinate multiple projects. Possess the ability to plan, organize, and manage large volumes of documents. Possess the ability to be detail and thorough in completing work tasks, being reliable, responsible, and dependable in fulfilling job obligations.

Conditions of Employment

Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is not a remote position. In-person only

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 36,750

Posting Detail Information

Job Requisition Number
S02703

Job Open To
General Public

Open Date
08/05/2024

Close Date

Open Until Filled
Yes

Special Instructions Summary

NA

Criminal Background Check
The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.