Associate Director of Student Financial Services and Operations
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 2, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
- Employment Type
- Full Time
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Job Details
Posting Details
Position Title
Associate Director of Student Financial Services and Operations
Additional Information
The Associate Director of Student Financial Services and Operations will oversee the day to day operations of cashiering, cash collections, tax intercept program and loan administration, using excellent customer service, financial and accounting skills to help our students maintain good financial standing that will allow them to continue their educational pursuits.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Relocation
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Oversee daily operations of the Student Financial Services Office; provide supervision of office personnel in a professional manner.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
At least five years of customer service experience in a financial institution or university setting. Experience with conflict resolution in a workplace setting; supervisory experience.
Minimum Other
Demonstrated commitment to providing excellent customer service; skilled in effectively managing confrontational situations; must possess excellent communication skills; proficient in Excel.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in business administration, accounting, or finance.
Preferred Experience
University or financial institution experience with at least three years supervisory experience.
Preferred Other
Ellucian (Banner) ERP system experience, CASHNet, Argos and other report writing skills. Proficient in Access.
Pre-Employment Screening
Requires successful completion of a credit check., Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Accounts Receivable Representatives and PT Accounts Receivable Representatives.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Department
Student Financial Svcs and Systems:133030
Department Information
Department Email or Phone Number
765-285-1643
Duties & Responsibilities
Ranking
1
Job Duty
Provide supervision of personnel in a professional manner which includes: interviewing and selection, training, coaching, empowering staff, assigning workload, cross-training, compensation, performance appraisal, disciplinary action, etc.
Ranking
2
Job Duty
Supervise the daily cash operation of Student Financial Services with special attention to improving efficiency and customer service.
Ranking
3
Job Duty
Provide information to students, parents, and others regarding regulations relating to student tuition, deferment plan, refunds, penalties, delinquencies, etc. by phone, in-person, and email.
Ranking
4
Job Duty
Routinely resolve conflicts with internal and external customers; utilize professional and effective communication skills.
Ranking
5
Job Duty
Oversee the collection of delinquent accounts through regular monitoring of account activity by the Accounts Receivable Representatives; scrutinize process for ongoing improvements.
Ranking
6
Job Duty
Oversee Third Party Billing (3PB) with accuracy and timeliness. Ensure application of the 3PB payments to specific accounts and timely follow up to collect payment. Reverse sponsor credit on student account for non-payment by sponsor and issue registration hold at semester end when necessary.
Ranking
7
Job Duty
Oversee External Billing from departments campus wide. Ensure departments have reporting tools for account follow up on their receivables.
Ranking
8
Job Duty
Oversee billing of Field Study process including: making adjustments, applying credits, tracking contracts and deposits, providing information to department, parents, and students. Assess for improvements to the process.
Ranking
9
Job Duty
Oversee routine ongoing processing within the office including: processing of dishonored payments, weekly processing of refunds on student accounts, responding to the Student Financial Services inbox, scanning/indexing/retrieval of documents.
Ranking
10
Job Duty
Empower staff to make sound decisions while enforcing policies and processing, exhibit flexibility and excellent customer service, knowing when an exception may be appropriate or when a manual removal of a hold is required.
Ranking
11
Job Duty
Oversee daily balancing of deposits; audit revolving fund in the safe to verify actual cash on hand and overall security of the area.
Ranking
12
Job Duty
Oversee the Tax Intercept Process and maintain relationship with Indiana Department of revenue, including staying informed on new updates and regulations.
Ranking
13
Job Duty
Oversee reconciliations of schedules, fiscal operations reports, funds and accounts weekly, monthly and yearly. Collaborate with controller’s office on accounting matters related to SFS .
Ranking
14
Job Duty
Knowledge of Perkins, Esther Aldredge or other institutional loans. Ability to work with loan servicer regarding invoicing, billing and data entry. Also investigate variance and help with funds reconciliation related to loans.
Ranking
15
Job Duty
Perform other related duties as assigned.
Posting Number
202100801P
Number of Vacancies
1
Desired Start Date
10/18/2021
Position End Date (if temporary)
Open Date
09/02/2021
Applications Accepted Through Date
09/29/2021
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Title
Associate Director of Student Financial Services and Operations
Additional Information
The Associate Director of Student Financial Services and Operations will oversee the day to day operations of cashiering, cash collections, tax intercept program and loan administration, using excellent customer service, financial and accounting skills to help our students maintain good financial standing that will allow them to continue their educational pursuits.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Relocation
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Oversee daily operations of the Student Financial Services Office; provide supervision of office personnel in a professional manner.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
At least five years of customer service experience in a financial institution or university setting. Experience with conflict resolution in a workplace setting; supervisory experience.
Minimum Other
Demonstrated commitment to providing excellent customer service; skilled in effectively managing confrontational situations; must possess excellent communication skills; proficient in Excel.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in business administration, accounting, or finance.
Preferred Experience
University or financial institution experience with at least three years supervisory experience.
Preferred Other
Ellucian (Banner) ERP system experience, CASHNet, Argos and other report writing skills. Proficient in Access.
Pre-Employment Screening
Requires successful completion of a credit check., Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Accounts Receivable Representatives and PT Accounts Receivable Representatives.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Department
Student Financial Svcs and Systems:133030
Department Information
Department Email or Phone Number
765-285-1643
Duties & Responsibilities
Ranking
1
Job Duty
Provide supervision of personnel in a professional manner which includes: interviewing and selection, training, coaching, empowering staff, assigning workload, cross-training, compensation, performance appraisal, disciplinary action, etc.
Ranking
2
Job Duty
Supervise the daily cash operation of Student Financial Services with special attention to improving efficiency and customer service.
Ranking
3
Job Duty
Provide information to students, parents, and others regarding regulations relating to student tuition, deferment plan, refunds, penalties, delinquencies, etc. by phone, in-person, and email.
Ranking
4
Job Duty
Routinely resolve conflicts with internal and external customers; utilize professional and effective communication skills.
Ranking
5
Job Duty
Oversee the collection of delinquent accounts through regular monitoring of account activity by the Accounts Receivable Representatives; scrutinize process for ongoing improvements.
Ranking
6
Job Duty
Oversee Third Party Billing (3PB) with accuracy and timeliness. Ensure application of the 3PB payments to specific accounts and timely follow up to collect payment. Reverse sponsor credit on student account for non-payment by sponsor and issue registration hold at semester end when necessary.
Ranking
7
Job Duty
Oversee External Billing from departments campus wide. Ensure departments have reporting tools for account follow up on their receivables.
Ranking
8
Job Duty
Oversee billing of Field Study process including: making adjustments, applying credits, tracking contracts and deposits, providing information to department, parents, and students. Assess for improvements to the process.
Ranking
9
Job Duty
Oversee routine ongoing processing within the office including: processing of dishonored payments, weekly processing of refunds on student accounts, responding to the Student Financial Services inbox, scanning/indexing/retrieval of documents.
Ranking
10
Job Duty
Empower staff to make sound decisions while enforcing policies and processing, exhibit flexibility and excellent customer service, knowing when an exception may be appropriate or when a manual removal of a hold is required.
Ranking
11
Job Duty
Oversee daily balancing of deposits; audit revolving fund in the safe to verify actual cash on hand and overall security of the area.
Ranking
12
Job Duty
Oversee the Tax Intercept Process and maintain relationship with Indiana Department of revenue, including staying informed on new updates and regulations.
Ranking
13
Job Duty
Oversee reconciliations of schedules, fiscal operations reports, funds and accounts weekly, monthly and yearly. Collaborate with controller’s office on accounting matters related to SFS .
Ranking
14
Job Duty
Knowledge of Perkins, Esther Aldredge or other institutional loans. Ability to work with loan servicer regarding invoicing, billing and data entry. Also investigate variance and help with funds reconciliation related to loans.
Ranking
15
Job Duty
Perform other related duties as assigned.
Posting Number
202100801P
Number of Vacancies
1
Desired Start Date
10/18/2021
Position End Date (if temporary)
Open Date
09/02/2021
Applications Accepted Through Date
09/29/2021
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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